Project Manager for Customer Success

hace 2 semanas


Madrid, Madrid, España Iwantic A tiempo completo
Desde la división de

Sales & Customer de

Iwantic, seleccionamos para empresa de desarrollo de software con sede en Madrid y presencia global, un perfil de Project Manager for Customer Success.



¿Qué harás?


  • Reportarás directamente a la Dirección de Customer Success y al CEO de la compañía.
  • Serás responsable de los proyectos de Éxito del Cliente, añadiendo valor a cada interacción, desde el onboarding hasta las renovaciones, retenciones y ventas cruzadas.
  • Creación e implementación de estrategias orientadas a la obtención eficiente de indicadores de satisfacción de clientes.
  • Trabajarás estrechamente con los equipos de Ventas, Soporte, Diseño y Producto para asegurar una experiência excepcional del cliente, sirviendo como interfaz principal para gestionar y resolver cualquier situación crítica.
  • Ten encargarás de priorizar y gestionar las tareas del equipo para garantizar el cumplimiento de los compromisos con el cliente.
  • Llevarás a cabo la integración inicial de las cuentas, asegurando una correcta adopción a lo largo de la vida del cliente.



¿Qué necesitas?


  • Experiência como Project Manager para Customer Success en proyectos de desarrollo de software.
  • Experiência previa en experiência/éxito de cliente o equivalente
  • Demostrar capacidad en el cumplimiento de plazos y organización de tareas.
  • Alto nível de Inglés C1 y Español.



¿Qué ofrecemos?


  • Salario muy atractivo en función de la experiência aportada + variable.
  • Seguro Médico y formación de idiomas 100% cubiertos por la compañía.
  • 80% de teletrabajo.
  • Contrato indefinido directamente con la compañía.


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