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Customer Success Manager
hace 7 días
We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.
Core Mission
As a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make. You will have a clear understanding of your Customers' business objectives and will make sure that they achieve their business goals. You will oversee their customer journey from onboarding to renewal, guaranteeing the best possible experience to maximize retention. You can also run projects that will improve Customer Experience and help all our customers maximize ROI.
Roles & Responsibilities
Managing the post-sales customer relationship from onboarding to renewal and advocating for the customer throughout their lifecycleProactively engage with customers to understand their needs, goals, and challenges to align relevant resources to help them achieve success by using MakeIdentifying potential new business opportunities in cooperation with the Sales teamPreparing for renewals to minimize churn and secure our net ARRExploring co-branded content opportunities to showcase Make capabilities with our most committed promotersWorking closely with internal stakeholders to troubleshoot potential issues and ensure that customer objectives are being metManaging projects that will help the Success team deliver maximum value to Make customers Proactively assessing territory health to maximize retention and identify growth opportunitiesWhat we offer:RSUs grant in a rapidly growing company raising its value every dayMultinational team with 48 nationalities creating the future of automationLearning & Development plan 25 days of vacation, 24th & 31st Dec company holidayFamily leave program, offering 24 weeks of paid leave for main carers and12 weeks for supporting carerRSUs grant for a newborn childGym passMeal and transportation tickets, medical insuranceCarers leave programs for family members Join us on the ride-
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