Customer Success Manager

hace 1 semana

Madrid, Madrid, España ZF A tiempo completo

Become our next FutureStarter:

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary

Customer Success Manager (M/F/d):

  • Country/Region: ES
  • Location: Madrid, M, ES, 28042 Corella, Navarra, ES, 31591 Alfaro, RI, ES, 26540 Vigo, PO, ES, 36213 Mutliva Baja, Navarra, ES, 31192 Lezama, BI, ES, 48196 Barcelona, ES, 08018 Pamplona, Navarra, ES, 31012 ES, 8184Req ID 70295 | Madrid, Alfaro, Barcelona, Corella, Lezama, Mutliva Baja, Olvega, Pamplona, Vigo, Spain, Transics Telemática España S.L.U.
Ensure that customers derive maximum value from our products and services. Act as a liaison between the customer and the company, focusing on building strong, long-term relationships. Proactively engage with customers to understand their needs and challenges.

Aim to foster customer satisfaction, retention, and loyalty by helping customers achieve their goals and overcome any obstacles they may encounter.


Working model:
Remote

Our main ZF office for this position is in Madrid

What you can look forward to as Customer Success Manager (M/F/d):

  • Ensure that customers are satisfied with our product or service and are achieving their desired outcomes by enable them to maximize the value provided by our solutions
  • Avoid churn and retain existing customers by fostering strong relationships and addressing any issues or concerns
  • Identify opportunities to upsell or crosssell additional products or services to existing customers
  • Ensure customer loyalty by acting as an advocate, ensuring that their needs and feedback are heard and addressed
  • Gather feedback from customers and communicate it to the product team to inform future product enhancements
  • Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service
  • Provide training and educational resources to customers to help them optimize their use of the product or service
  • Address customer inquiries, concerns, and issues in a timely and effective manner, working to find solutions
  • Monitor customer usage and engagement metrics, track customer health, and generate reports on customer success
  • Develop and maintain strong relationships with customers, proactively engage with customers to understand their needs and challenges
  • Act as the primary point of contact for assigned customers
  • Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience
  • Conduct regular checkins with customers to assess satisfaction and identify opportunities for improvement
  • Provide product demonstrations and presentations to customers as needed
  • Stay uptodate on product features, updates, and industry trends
  • Continuously seek ways to add value to the customer relationship

Your profile as Customer Success Manager (M/F/d):

  • 2-5 years' experience in a customer facing role, ideally in Customer Success or Account Management
  • Minimum 2 years of experience within the transport logistics industry
  • Background in the vehicle (HGV/LCV) telematics and/or general TSP beneficial
  • Excellent verbal and written communication skills
  • Ability to understand and empathize with customers' challenges and concerns to build strong relationships and providing personalized support
  • Ability to understand complex products and services combined with very good Problem-Solving Skills
  • Strong time management and prioritizing skills
  • Basic technical knowledge on software and hardware
  • Patience and the ability to remain calm under pressure
  • Ability to quickly adapt to changes in processes, products, or customer needs
  • Able to collaborate with other departments, such as Sales, Marketing, and Product Development
  • Strong commitment to customer satisfaction

What you can expect:

  • You will step into a vibrant corporate culture where transparency reigns supreme. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks
  • In this dynamic, rapidly evolving, and stimulating ecosystem, we offer competitive compensation and benefits, including:
  • Competitive compensation (fixed and variable)
  • Company car
  • Flexible working hours
  • Comprehensive ongoing Sales and Product Training
  • Onthejob coaching by experienced Sales Manager
  • 25 days annual leave
  • Company laptop and cell phone
Contact

Julia Ibele

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?:
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build ou

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