Senior Client Success Manager

hace 1 semana


Madrid, Madrid, España Pegasystems A tiempo completo

Meet Our Team:

Picture Yourself at Pega:


A Senior Customer Success Manager is responsible for maintaining and
expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream.

These accounts will also require a high level of
vertical expertise as well as ongoing
program adoption management and leadership.


What You'll Do at Pega:

  • Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
  • Establish a metrics framework to realize and measure business value through use of Pega software, coproduce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
  • Serve as the account's advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
  • Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
  • Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits

Who You Are:

  • BA/BS Degree or equivalent business experience
  • 10+ years relevant work experience, 5+ years in a Client Success management or consulting role
  • Executivelevel communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
  • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
  • Ability to prioritize, multitask, and perform effectively under pressure

What You've Accomplished:

A proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle

  • Comfortably
    engages with frontline teams and Csuite leaders, employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer's environment to achieve faster time to value.
  • Has an
    analytics orientation. Customer Success requires analysis of available data to determine customer health and identification of new data to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks.
-
Drives for results. Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer's needs and value to Pega.

  • Is a
    thought leader. They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them.

Pega Offers You:

  • A rapidly growing yet wellestablished business
  • The world's most innovative organizations as referenceable clients
  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive
  • Employee equity in the company
LI-Remote #LI-PD1

Inclusion and Diversity - _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.


As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.



  • Madrid, Madrid, España Pegasystems A tiempo completo

    Meet Our Team: Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...


  • Madrid, Madrid, España Pegasystems A tiempo completo

    We'd prefer it if you saw us at our is not optimized for Internet Explorer.For the optimal experience, please use:Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the...


  • Madrid, Madrid, España Gympass A tiempo completo

    GET TO KNOW USGympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment...


  • Madrid, Madrid, España Gympass A tiempo completo

    GET TO KNOW USGympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment...

  • Client Success Manager

    hace 1 semana


    Madrid, Madrid, España The Insiders A tiempo completo

    Who are we?The Insiders is an international marketing agency specialising in Nano and Micro Influence. Through our own online 'Insiders' community, real consumers are invited and activated to discover new products and to share their experiences on- and offline.Our rapidly growing company is already represented in more than 40 countries. Our clients include...


  • Madrid, Madrid, España Davies Consulting A tiempo completo

    We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries.We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their Senior...


  • Madrid, Madrid, España Telesign A tiempo completo

    Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the...

  • Client Success Manager

    hace 1 semana


    Madrid, Madrid, España Expedia Partner Solutions A tiempo completo

    Do you want to join an extraordinary media sales and marketing organization?Expedia Media Solutions is looking for a highly motivated Client Success Manager to join us on a 2 year contract. We are the advertising division within Expedia, Inc., and we offer our marketing partners advertising solutions to reach the Expedia, Inc. audience.If you are cool under...

  • Senior Project Manager

    hace 1 semana


    Madrid, Madrid, España HRS2024112 Senior Project Manager A tiempo completo

    Función:Development and implementation of a Project Management Methodology for EELISA. Supervision of the technical, documentary and administrative management of the European project. Communications between the consortium and the granting authority. Empresa: HRS2024/112 Senior Project Manager No de Plazas: 2 Referencia: HRS2024/112 Publicada el 28/2/2024...


  • Madrid, Madrid, España Salesforce A tiempo completo

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Partner Success Senior Manager page is loaded Partner Success Senior Manager Apply remote type Office - Flexible locations Germany - Munich...


  • Madrid, Madrid, España Ab Tasty, Inc A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...


  • Madrid, Madrid, España Appinio A tiempo completo

    Your mission as a Senior Client Relations Manager Spain (m/f/d)Join Appinio's dynamic team as a Senior Client Relations ManagerSpain and play a pivotal role in driving our expansion and consolidating the Appinio brand in the Spanish market. We are seeking a highly skilled and sales-driven individual with exceptional soft skills to excel in this crucial...


  • Madrid, Madrid, España Appinio Gmbh A tiempo completo

    Senior Client Relations Manager Spain (m/f/d) Hello there We're Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.We started out in Hamburg back in 2014 but we're now humbled to call the world our...


  • Madrid, Madrid, España Davies Consulting A tiempo completo

    [DAI522] - Senior Customer Success Manager Madrid, Community of Madrid [DAI522] - Senior Customer Success Manager Madrid Madrid, Community of Madrid, ES We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly...


  • Madrid, Madrid, España BNP Paribas A tiempo completo

    **VIE Assistant Client Success Manager - Madrid, H/F****CONCRÈTEMENT VOTRE QUOTIDIEN ?**:Vous serez rattaché(e) au Client Success Manager et serez en lien avec l'ensemble de l'équipe Delivery.Vos missions tournent autour de trois grands pilliers : Relation clients, Communication et suivi du projet Sustainable IT.- Relation client : Soutenir le Client...

  • Customer Success Manager

    hace 1 semana


    Madrid, Madrid, España Appinio Gmbh A tiempo completo

    Your mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...


  • Madrid, Madrid, España Pubmatic A tiempo completo

    Senior Customer Success Operations Manager, Southern Europe Madrid Madrid, Community of Madrid, ES Technical Account Manager / AdOps Manager / Advertising Operations Manager Job Description PubMatic is hiring a Customer Success Operations to join our growing team in Madrid. The successful candidate will possess a unique ability to combine ad operations...


  • Madrid, Madrid, España OneTrust A tiempo completo

    Strength in Trust:At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG.The Challenge:We are looking for a Senior Customer Success Manager...

  • Customer Success Manager

    hace 1 semana


    Madrid, Madrid, España ThetaRay A tiempo completo

    Madrid, Spain IntermediateFull-timeDESCRIPTION: ThetaRay is the leading provider of AIbased Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the global economy....