Client Success Manager
hace 1 semana
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
5 - 10%
Worldpay by FIS, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS.
You will be joining a highly motivated and driven team of people who work in Client Success. We operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and Global Retail - and in doing so we are privileged to support many of the world’s most dynamic organizations.
**About the role**:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery
**About the team**:
Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They work in conjunction with Business Development, Relationship Management and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analysing their payment data and maintaining in-depth knowledge of products and the industry.
**What you will be doing**:
As a Client Success Manager, you will be supporting a portfolio of large enterprise
customers with their operational payment related needs. You will be required to proactively manage and build strong relationships working as part of an account team.
This is a customer facing role, providing expert knowledge to our Enterprise clients. You will work collaboratively with key stakeholders from within the wider business to drive change
and find timely solutions for your customers queries. You will develop and maintain in-depth knowledge of FIS products and demonstrate comprehensive industry knowledge.
Key responsibilities will include:
- Recommending solutions and driving actions to resolve the Client’s operational payment issues, which may require coordinating efforts across business teams
- Supporting the Commercial and Relationship teams to win new business and retain existing customers
- Planning and conducting training for customers to enable them to self-serve
- Collating and analysing data to proactively identify optimization opportunities and presenting as recommendations to customers to help inform, educate and optimize their payments
**What you will need**:
- A strong affinity for Technology
- You have a keen interest in payment solutions and aspire to develop a successful career within the FinTech industry
- Fluency in English
- Strong interpersonal skills - a confident communicator
- A curious mind and a thirst to build knowledge to enhance performance
- Creative thinker with strong problem-solving skills to develop innovative and viable solutions to support customer growth
- Self-motivated, with a willingness to ask questions and put forward ideas and the drive to own opportunities through to completion
- Highly organized with good time management skills and an ability to multi-task
- A team player with an ability to build a network both internally and externally - and comfortable interacting with a diverse group of stakeholders
**Added bonus if you have**:
- A technical background with Payments or IT industry knowledge
- You have worked in a customer relationship role where technical customer queries requiring root cause analysis and establishing solutions to complex issues were the norm
- Knowledge of FIS’ products and services; in-depth knowledge of Worldpay products and services
- Any language skills of French, Italian, German or Spanish
- A bachelor’s degree
**What we offer you**:
- A multifaceted role, with an opportunity to gain a good degree of responsibility relatively quickly
- A competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many more
- Structured onboarding program with networking opportunities
- A broad range of professional education to support your professional development
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Opportunity to build your knowledge of the broader commercial payments industry
- A supportive work environment built on collaboration, flexibility, and respect
LI-FD1
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal
-
Client Success Manager
hace 3 semanas
Madrid, España Primer Impacto A tiempo completo¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso. En...
-
Client Success Manager
hace 7 horas
Madrid, España Sas Institute A tiempo completo.Passionate people. Loyal clients. Leading solutions.With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue...
-
Client Success Manager
hace 2 meses
Madrid, España The Insiders A tiempo completo**Who are we?** The Insiders is an international marketing agency specialising in Nano and Micro Influence. Through our own online 'Insiders' community, real consumers are invited and activated to discover new products and to share their experiences on - and offline. Our rapidly growing company is already represented in more than 40 countries. Our clients...
-
Client Success Manager
hace 6 días
Madrid, Madrid, España Expedia Partner Solutions A tiempo completoDo you want to join an extraordinary media sales and marketing organization?Expedia Media Solutions is looking for a highly motivated Client Success Manager to join us on a 2 year contract. We are the advertising division within Expedia, Inc., and we offer our marketing partners advertising solutions to reach the Expedia, Inc. audience.If you are cool under...
-
Senior Client Success Manager
hace 7 horas
Madrid, España Pegasystems A tiempo completo.Pega is THE low code platform to enable work flow automation and AI powered decisioning!Meet Our Team:Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do...
-
Client Success Manager
hace 6 días
Madrid, Madrid, España The Insiders A tiempo completoWho are we?The Insiders is an international marketing agency specialising in Nano and Micro Influence. Through our own online 'Insiders' community, real consumers are invited and activated to discover new products and to share their experiences on- and offline.Our rapidly growing company is already represented in more than 40 countries. Our clients include...
-
Senior Client Success Manager
hace 7 horas
Madrid, España Pegasystems A tiempo completo.Meet Our Team:Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...
-
Junior Client Success Manager
hace 3 semanas
Madrid, España Wagestream A tiempo completoFull time or Temporary: Temporary (7 months) with a real possibility to continue full time **About Wagestream**: Wagestream is on a mission to bring better financial wellbeing to frontline workers. We partner with some of the world’s most famous employers, like Grupo ASV, Teleperformance, Interbus and Levadura Madre, and the UK’s National Health...
-
Senior Client Success Manager
hace 7 horas
Madrid, España Pegasystems A tiempo completoMeet Our Team:Pega provides innovative technology to the world's most innovative organisations.As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...
-
Senior Client Success Manager
hace 6 días
Madrid, Madrid, España Pegasystems A tiempo completoMeet Our Team: Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...
-
Senior Client Success Manager
hace 3 semanas
Madrid, España Pegasystems A tiempo completoMeet Our Team: Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...
-
Vie Assistant Client Success Manager
hace 6 días
Madrid, Madrid, España BNP Paribas A tiempo completo**VIE Assistant Client Success Manager - Madrid, H/F****CONCRÈTEMENT VOTRE QUOTIDIEN ?**:Vous serez rattaché(e) au Client Success Manager et serez en lien avec l'ensemble de l'équipe Delivery.Vos missions tournent autour de trois grands pilliers : Relation clients, Communication et suivi du projet Sustainable IT.- Relation client : Soutenir le Client...
-
Senior Client Success Manager
hace 3 semanas
Madrid, España Pegasystems A tiempo completo**Meet Our Team**: **Picture Yourself at Pega**: A Senior Customer Success Manager is responsible for maintaining and **expanding relationships **and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also...
-
Senior Client Success Manager
hace 7 días
Madrid, Madrid, España Pegasystems A tiempo completoWe'd prefer it if you saw us at our is not optimized for Internet Explorer.For the optimal experience, please use:Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the...
-
Senior Client Success Manager
hace 8 horas
Madrid, España Pegasystems A tiempo completoWe'd prefer it if you saw us at our best. Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to...
-
Client Success Manager
hace 3 semanas
Madrid, España Rystad Energy A tiempo completoRystad Energy is the world’s leading independent research and consulting firm focused on the global energy industry. We provide business intelligence including data, tools, analytics, and consulting services to clients exposed to the energy industry across the globe. Headquartered in Norway, Rystad Energy is a rapidly growing company represented in more...
-
Customer Success Manager
hace 2 semanas
Madrid, España Dalux A tiempo completo**Customer Success Manager** Primero, ¿quién diablos es Dalux? Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores,...
-
B2b Client Success Senior Manager
hace 4 semanas
Madrid, España Gympass A tiempo completo**GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...
-
Senior Client Success Manager
hace 6 días
Madrid, Madrid, España Pegasystems A tiempo completoMeet Our Team:Picture Yourself at Pega:A Senior Customer Success Manager is responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level...
-
Senior Client Success Manager
hace 6 días
Madrid, España Pegasystems A tiempo completoMeet Our Team:Pega provides innovative technology to the world's most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...
