![Pegasystems](https://media.trabajo.org/img/noimg.jpg)
Senior Client Success Manager
hace 2 semanas
Meet Our Team:
Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid growth trajectory, as you will partner with internal and external stakeholders to drive our client’s success.
Picture Yourself at Pega:
A Senior Customer Success Manager is responsible for maintaining and expanding relationships and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of vertical expertise as well as ongoing program adoption management and leadership.
What You'll Do at Pega:
Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits
Who You Are:
BA/BS Degree or equivalent business experience 10+ years relevant work experience, 5+ years in a Client Success management or consulting role Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
What You've Accomplished:
A proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle
Comfortably engages with front-line teams and C-suite leaders , employing the Challenger model to drive business insights. They understand Pega best practices and how to adapt them within each customer’s environment to achieve faster time to value. Has an analytics orientation . Customer Success requires analysis of available data to determine customer health and identification of new data - to drive proactive outreach, which in turn increases customer satisfaction and lowers sales and delivery risks. Drives for results . Contribute to account plans, and organize resources required to execute the plans and achieve desired outcomes. They measure progress against KPIs, successfully balancing the customer’s needs and value to Pega. Is a thought leader . They leverage their deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them. Is service-oriented . They are the primary post-sale point of contact for the customer. They address root causes of dissatisfaction, and proactively coordinate with specialists in Pega to smooth the customer journey and help ensure that Pega’s applications are best in class.
Pega Offers You:
A rapidly growing yet well-established business The world’s most innovative organizations as reference-able clients Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive Employee equity in the company#LI-Remote #LI-PD1
-
Senior Partner Success Manager
hace 2 semanas
Madrid, España Trucksters A tiempo completoWe are Trucksters, a digital transport operator based on truck relays, one of the fastest growing Spanish startups. We are currently seeking an experienced and dedicated **Senior Partner Success Manager** to join our team and manage the relationships with our Partners and the processes that make it a success. We are seeking a **Senior Partner Success...
-
Senior Client Success Manager
hace 2 semanas
Madrid, España Pegasystems A tiempo completo**Meet Our Team**: **Picture Yourself at Pega**: A Senior Customer Success Manager is responsible for maintaining and **expanding relationships **and provide technical expertise, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also...
-
Client Success Manager
hace 2 semanas
Madrid, España Primer Impacto A tiempo completo¡Atención a todos los profesionales apasionados por el mundo de las ventas y el marketing!En Primer Impacto (PI en adelante) somos especialistas en gestionar la marca de nuestros clientes en el punto de venta. Estamos en busca de un Client Success Manager o Consultor/a de Trade Marketing extraordinario para unirse a nuestro equipo dinámico y ambicioso. En...
-
B2b Client Success Senior Manager
hace 3 semanas
Madrid, España Gympass A tiempo completo**GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...
-
Client Success Manager
hace 4 semanas
Madrid, España Wagestream A tiempo completo**About Wagestream** Wagestream is on a mission to bring better financial wellbeing to frontline workers. We partner with some of the world’s most famous employers, like Grupo ASV, Teleperformance, Interbus and Levadura Madre, and the UK’s National Health Service, to give their teams access to fairer financial services - all built around flexible pay....
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries. We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their **Senior...
-
Senior Customer Success Manager
hace 21 horas
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries. We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their **Senior...
-
Client Success Manager
hace 2 meses
Madrid, España The Insiders A tiempo completo**Who are we?** The Insiders is an international marketing agency specialising in Nano and Micro Influence. Through our own online 'Insiders' community, real consumers are invited and activated to discover new products and to share their experiences on - and offline. Our rapidly growing company is already represented in more than 40 countries. Our clients...
-
Client Success Senior Manager
hace 2 semanas
Madrid, España Gympass A tiempo completo**GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...
-
Senior Customer Success Manager
hace 21 horas
Madrid, España Rithum A tiempo completoRithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than...
-
Senior Project Manager
hace 2 meses
Madrid, España HRS2024112 Senior Project Manager A tiempo completoFunción: - Development and implementation of a Project Management Methodology for EELISA. - Supervision of the technical, documentary and administrative management of the European project. - Communications between the consortium and the granting authority. - Empresa: HRS2024/112 Senior Project Manager - Nº de Plazas: 2 - Referencia: HRS2024/112 -...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Telesign A tiempo completoTelesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the...
-
Junior Client Success Manager
hace 2 semanas
Madrid, España Wagestream A tiempo completoFull time or Temporary: Temporary (7 months) with a real possibility to continue full time **About Wagestream**: Wagestream is on a mission to bring better financial wellbeing to frontline workers. We partner with some of the world’s most famous employers, like Grupo ASV, Teleperformance, Interbus and Levadura Madre, and the UK’s National Health...
-
Partner Success Senior Manager
hace 3 semanas
Madrid, España Salesforce A tiempo completoSalesforce.com Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Partner Success Senior Manager page is loaded Partner Success Senior Manager Apply remote type Office - Flexible locations Germany -...
-
Partner Success Senior Manager
hace 2 semanas
Madrid, España Salesforce A tiempo completoSalesforce.com Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Partner Success Senior Manager page is loaded Partner Success Senior Manager Apply remote type Office - Flexible locations Germany -...
-
Project Manager Senior
hace 2 meses
Madrid, España Zemsania A tiempo completoDescripción **Zemsania - Project Manager Senior**: ¡Estamos buscando un **Project Manager Senior** para formar parte directamente de la plantilla de nuestro cliente del sector seguros! **Descripción del trabajo**: En Zemsania estamos en busca de un Project Manager Senior con al menos 5 años de experiência para unirse al equipo de nuestro cliente del...
-
Client Success Manager
hace 2 meses
Madrid, España FIS Global A tiempo completo**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 5 - 10% Worldpay by FIS, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS. You will be joining a highly motivated and driven team of people...
-
Client Success Manager
hace 21 horas
Madrid, España FIS Global A tiempo completo**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 5 - 10% Worldpay by FIS, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS. You will be joining a highly motivated and driven team of people...
-
[mad][lbc]senior Customer Success Manager
hace 2 semanas
Madrid, España LittleBig Connection A tiempo completo**Who are we?**: **About LittleBig Connection**: The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change - they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the...
-
Senior Customer Success Manager
hace 2 meses
Madrid, España OneTrust A tiempo completo**Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Senior Customer...