[mad][lbc]senior Customer Success Manager
hace 3 semanas
**Who are we?**:
**About LittleBig Connection**: The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change - they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.
LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.
We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.
- How do we do it?_
Through our platform, which allows:
- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.
As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their
**Big** innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 16 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the
**#FutureofWork** is already here Are you ready for the adventure?
**Why join LittleBig Connection?**: ❤️ Thrive in the new digital business world
Lead high value-added strategic projects with a concrete business impact
Experience working in a young and international atmosphere, with colleagues on all 5 continents
Benefit from a flexible work environment with remote working options
Access a variety of training courses and continuously improve your skills
Take part in the events organized by our LittleBig Crew: work socials team building events... moments you won't want to miss
**Job description**:
**Your LittleBig responsibilities**:
**LittleBIG Connection is actively looking for a Senior Customer Success Manager**
You will join our teams in **Madrid as a Senior Customer Success Manager** to play a key role in ensuring the continued success of our rapidly growing customer base.
Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time. As a **Senior** **Customer Success Manager** your job is to make this success come to life for your assigned accounts by taking a long-term approach to driving the effective adoption of our products and ensuring the customer has full buy-in to the value created over time.
You’ll achieve this goal by:
- Building customer skills and use of LittleBIG Connection features, by ensuring key customer employees complete LittleBIG Connection training on our products and best practices, and by providing additional coaching to power users when needed.
- Ensuring customers' success by monitoring their experience through the on-boarding process, removing roadblocks, and coordinating LittleBIG Connection resources where needed.
- Perfectly understanding the client business processes by performing onsite/online workshops and brainstorming sessions and fine tuning the platform configuration based on workshop outcomes.
- Maintaining relationships 'high and wide' within the customer's organization, including key stakeholders and executive sponsors, to ensure compliance, facilitate closing new business opportunities, and ensuring client renewal.
- Performing inspiring demonstrations of our technologies, constantly striving to achieve the “wow” effect.
- Performing quarterly business review (QBR) to ensure LittleBIG Connection is delivering the customer’s desired outcome, finetune the account strategy from updated customer needs.
- Collaborating regularly with counterparts in Sales to maximize their ability to upsell, cross-sell and drive a long-term account strategy.
- Working closely with product management to suggest new features that will improve LittleBIG Connection’s solutions and enhance your clients' satisfaction.
- Working closely with marketing so that your clients can share their LittleBIG enthusiasm with the world.
- **At least 3 years of experience as Customer Success Manager**:
- Have some enterprise level B2B Account Management and Client Relationship Management experience.
- Be full of enthusiasm and possess great relationship skills.
- Be curious and eager to learn the features of a SaaS product from scratch.
- Enjoy solving complex situations.
- Be skilled in Project Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders, cross selling/upselling experience would be appreciated.
- Have excellent oral and written communication skills in French and English (a 3rd language is a plus).
- Be able to tackle complexity and pay attention to details.
- Be able to stay cool under pressure and deliver to tight deadlines.
We are looking for our future t
-
Senior Customer Success Manager
hace 4 semanas
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries. We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their **Senior...
-
Senior Customer Success Manager
hace 7 días
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries. We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their **Senior...
-
Senior Customer Success Manager
hace 7 días
Madrid, España Rithum A tiempo completoRithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than...
-
Senior Customer Success Manager
hace 4 días
Madrid, España Synack A tiempo completoAt Synack, we create technology that unleashes the best cybersecurity talent to secure our digital world. We protect leading global organizations by reducing companies' security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world's best and most trusted team of ethical hackers who test through our powerful and...
-
Senior Customer Success Manager
hace 5 días
Madrid, Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries.We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their Senior...
-
Senior Customer Success Manager
hace 4 semanas
Madrid, España Telesign A tiempo completoTelesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the...
-
Senior Customer Success Manager
hace 2 meses
Madrid, España OneTrust A tiempo completo**Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Senior Customer...
-
Senior Customer Success Manager
hace 11 horas
Madrid, España OneTrust A tiempo completo**Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Senior Customer...
-
Senior Technical Customer Success Manager
hace 5 días
Madrid, Madrid, España Ab Tasty, Inc A tiempo completoWe are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...
-
Senior Customer Success Manager
hace 6 días
Madrid, Madrid, España Telesign A tiempo completoTelesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the...
-
Customer Success Manager
hace 2 meses
Madrid, España ThetaRay A tiempo completoMadrid, Spain Intermediate Full-time**DESCRIPTION**: - ThetaRay is the leading provider of AI-based Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the...
-
Customer Success Manager
hace 6 días
Madrid, Madrid, España Appinio Gmbh A tiempo completoYour mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we...
-
Customer Success Manager
hace 6 días
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
-
Senior Technical Customer Success Manager
hace 2 meses
Madrid, España Ab Tasty, Inc A tiempo completoWe are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...
-
Senior Technical Customer Success Manager
hace 3 semanas
Madrid, España Ab Tasty, Inc A tiempo completoWe are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...
-
Senior Customer Success Manager
hace 6 días
Madrid, Madrid, España OneTrust A tiempo completoStrength in Trust:At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG.The Challenge:We are looking for a Senior Customer Success Manager...
-
Customer Success Manager
hace 6 días
Madrid, España NetApp A tiempo completoTitle: Customer Success Manager Location: Madrid, ES, 28020 Requisition ID: 126461 Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product...
-
Customer Success Manager
hace 6 días
Madrid, Madrid, España ThetaRay A tiempo completoMadrid, Spain IntermediateFull-timeDESCRIPTION: ThetaRay is the leading provider of AIbased Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the global economy....
-
Customer Success Manager
hace 2 semanas
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
-
Senior Technical Customer Success Manager
hace 2 semanas
Madrid, España AB TASTY A tiempo completoWe are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...
