Senior Customer Success Manager
hace 7 meses
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
**Overview**
The Senior Customer Success Manager role is a strategic role dedicated to our largest clients. The Senior Customer Success Manager will be expected to expand and grow accounts and will deliver tailored strategic value to each customer. This role will work with the assigned Senior Account Executive on each account to drive maximum success. They will network across their account and identify and speak with multiple stakeholders. A Senior Customer Success Manager exceeding here will form contacts in procurement and finance as well as different personnel related to our services/products.
The Strat CSM will ensure all assigned customers achieve maximum value from Rithum and will be measured on:
- Customer retention
- Customer growth
- Customer goal attainment
**Responsibilities**
- Proactively discuss with Strategic level clients their account performance and deliverables, relevant opportunities as well as any risk and contractual matters
- Understand clients key e-commerce & strategic goals and facilitate conversations connection those goals to Rithum's products and services
- Identify key contacts, decision makers and executives for Strategic client base
- Deep understanding of all Rithum products and ensure all accounts are utilizing all the appropriate features in the Rithum for Brands software
- Conduct regular calls with main account point of contact to review the monthly business report and capture any changes, concerns and highlight any opportunities
- Coordinate the preparation and delivery of a 'branded' account update to wider account stakeholders
- Coordinate and co-own Business Reviews with the Senior Account Executive
- In collaboration with the Senior Account Executive, manage and develop a long-term growth plan that is aligned with each customers' wider business goals and leads to mutual success
- Salesforce Hygiene, keeping all relevant fields updated for each account/asset
- Prioritise and manage customer expectations accordingly
- Talk to all products in the company suite and be able to identify opportunities to leverage other solutions and services where applicable.
- Proactively identify common causes/themes for churn and commercial impact.
- Capture each customer's goals for the year and prepare a mutual success plan based on that feedback. This will be monitored and amended throughout the customer journey
- Actively discuss advocacy opportunities with customers on a regular basis
- Effectively work alongside other departments - including Sales, Renewals, Managed Services, Finance, Product & Support - to ensure client success
**Qualifications**
Minimum Qualifications
- Strong eCommerce experience
- Strong knowledge and experience in reporting and analytics
- Strong customer-facing acumen and communication skills
- High proficiency with Salesforce
- Excellent organizational & presentation skills
- Able to build relationships and work across many cross-functional teams; able to manage multiple engagements and priorities at once
- A strong customer service orientation and the ability to form long-term customer relationships
- Passion for helping customers realize value through implementation and consulting services
- Ability to learn technical concepts, translate them to business solutions, and deliver results
- Ability to translate customer goals into structured work that results in customer value
- Digitally-savvy and informed on trends and technologies in the digital space
Preferred Qualifications
- 5+ years experience with Enterprise Brands and providing consulting and strategic direction to executive contacts
- 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience
- Previous experience in at least one segment of online shopping/marketing channels, such as Marketplaces, Search or Comparison Shopping is a plus (preferred)
**What it's like to work at Rithum**
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you a
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Viterbit A tiempo completo.No empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia.Tu misiónComo Senior Customer Success...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Viterbit A tiempo completo.No empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento. ¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia. Tu misión Como Senior Customer...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Viterbit A tiempo completoNo empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia. Tu misiónComo Senior Customer Success...
-
Senior Customer Success Manager
hace 7 meses
Madrid, España Davies Consulting A tiempo completoWe are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries. We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their **Senior...
-
Senior Customer Success Manager
hace 1 mes
Madrid, España Viterbit A tiempo completoNo empezaremos contándote lo increíbles que somos (aunque lo somos ).Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano!Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia.Tu misión Como Senior Customer Success...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, España Viterbit A tiempo completoNo empezaremos contándote lo increíbles que somos (aunque lo somos).Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano!Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia.Tu misión Como Senior Customer Success...
-
Senior Customer Success Manager
hace 7 meses
Madrid, España Synack A tiempo completoAt Synack, we create technology that unleashes the best cybersecurity talent to secure our digital world. We protect leading global organizations by reducing companies' security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world's best and most trusted team of ethical hackers who test through our powerful and...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Nextail A tiempo completoWe’re looking to add a Senior Customer Success Manager to our Operations team. This new team member will be instrumental in managing and expanding accounts with well-known brands as we continue to make the retail world a better, more sustainable place.At Nextail, we empower retailers to create better experiences while using fewer of the world's resources....
-
Senior Customer Success Manager
hace 3 meses
Madrid, España Nextail A tiempo completoWe’re looking to add a **Senior Customer Success Manager** to our Operations team. This new team member will be instrumental in managing and expanding accounts with well-known brands as we continue to make the retail world a better, more sustainable place. At Nextail, we empower retailers to create better experiences while using fewer of the world's...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Viterbit A tiempo completoNo empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento. ¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia. Tu misión Como Senior Customer...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, España Viterbit A tiempo completoNo empezaremos contándote lo increíbles que somos (aunque lo somos). Lo realmente importante es que estamos buscando a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento.¡Al grano! Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia.Tu misiónComo Senior Customer Success...
-
Strategic Customer Success Manager
hace 5 días
Madrid, España Semrush A tiempo completoStrategic Customer Success Manager (Global Customer Success Retention) Customer Success location_on SpainHi there!We are Semrush, a global IT company developing our own product – a platform for digital marketers.This is our Strategic Customer Success Manager (Global Customer Success Retention) role for those who can find a common language with anyone in...
-
Senior Customer Success Manager, Iberia
hace 5 meses
Madrid, España Feedzai A tiempo completoFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Customer Success Manager
hace 6 meses
Madrid, España ThetaRay A tiempo completoMadrid, Spain Intermediate Full-time**DESCRIPTION**: - ThetaRay is the leading provider of AI-based Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the...
-
Senior Customer Success Manager
hace 6 meses
Madrid, España OneTrust A tiempo completo**Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Senior Customer...
-
Customer Success Manager
hace 7 días
Madrid, España Liferay, Inc. A tiempo completoAbout Liferay Liferay is a uniquely profitable open source software company with 850+ fiery-eyed employees scattered across the known world. Our flagship product is Liferay Digital Experience Platform which companies like HP, Barclays, and Coach use to build great web experiences for their customers and employees. Along with making cool software, we have a...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, España Acs International, Ltd. A tiempo completo.The Customer Success IP sales team ensures that our IP customers have positive, differentiated experiences across all our products and services, resulting in increased customer retention, upsell opportunities, and partnership as a preferred vendor. The Sr. Customer Success Manager ensures that assigned EMEA patent offices and selected government customers...
-
Customer Success Manager
hace 7 meses
Madrid, España GTT Communications A tiempo completoJob Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...
-
Senior Customer Success Manager
hace 10 horas
Madrid, España Feedzai A tiempo completoFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Afterhours Customer Success Manager
hace 4 semanas
Madrid, España Ss&C A tiempo completo.As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
