Client Success Manager
hace 4 semanas
**About Wagestream**
Wagestream is on a mission to bring better financial wellbeing to frontline workers.
We partner with some of the world’s most famous employers, like Grupo ASV, Teleperformance, Interbus and Levadura Madre, and the UK’s National Health Service, to give their teams access to fairer financial services - all built around flexible pay. Almost a million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.
Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. The UK’s leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.
You’d be joining a team of 200 passionate, ambitious people, growing in Europe, Australia and the USA, building a category-leading fintech product and all united by that same mission.
**The Opportunity**:
When an employer signs up for Wagestream, they are buying a service that has the potential to transform their business by improving the financial wellbeing of their workforce. This can only happen if enough people know about Wagestream and are reaping the benefits
As a Client Success Manager for Spain, you’ll be at the heart of our mission, responsible for ensuring every stakeholder, manager and employee hears about Wagestream and becomes an advocate.
You’ll work closely with our Spanish clients to understand their wider business objectives, company set-up and communications channels, offering a consultative voice that increases adoption, usage as well as understanding of the best awareness and success planning.
Alongside managing a portfolio of clients, you will work closely with the Spanish Integrations and Sales teams and will need to be able to interpret data and build out robust case studies to support tailored proposals for an optimised launch.
As the voice of our customers, you will know your clients inside out and will regularly share insights back to the business that enable us to understand how we can create more value for them across our entire base.
**The Team**:
As a Client Success Manager you’ll be part of a wider high-performing CS Team in the UK, Spain, US, etc, adding to the continued success of our existing customer and employee base. The Spanish team is small but mighty, allowing you to work closely with team members and gain a rapid understanding of the business, whilst also working alongside your UK counterparts for knowledge sharing and learning best practice.
**What will you be doing?**:
- Support commercial meetings with senior stakeholders at enterprise clients, establishing incredible rapport and trust
- Building out detailed communications and awareness plans for each of your clients; identifying opportunities to ensure plans are highly tailored and reach the maximum number of people at your client. Your success will be measured by the adoption of the Wagestream app post 60 days from launch and our clients satisfaction.
- Using regular touch-points, including visiting your clients on site to really get under the skin of their unique set-up and learn about your client’s business priorities, you will guide them on how they can best leverage Wagestream to get there
- Looking out for any potential risks and escalating them if needed
- You’ll be the voice of our customers and will be expected to regularly share insights back with the wider business so we can improve our products, processes and sales offering
- Helping the engineering team with any information needed from our customers you will be the connecting point between customers and engineering
- Attending sales meetings and explaining the day to day of our clients, and what they can expect from Wagestream
- You’ll be a Wagestream Advocate - you'll live and breathe our brand, culture and values
**Requirements**:
**What experience might you have?**
**Must-haves**:
- Demonstrable experience as an account manager or customer success manager
- Preferably you’ve got experience with large enterprise clients
- We’d love it if you had a commercial background or acumen
- You’re organised, energetic and clients love you
- You’re data savvy and are comfortable working with Excel/Data Tools
- This role will be varied and challenging, and will above all require a can-do, hands-on attitude and approach.
- Ability to prioritise and multitask with clients and colleagues
- You can adapt to new situations and a fast paced environment
- Native to Spain, Spanish Speaker.
- Our stakeholders tend to be HR/ People operations and Finance - being able to demonstrate that you can engage in meaningful conversations with senior executives from these fields will also mak
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