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Customer Success Manager Italy
hace 3 meses
**Hola **:
¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca más
**Twenix** somos una empresa tecnológica de e-learning B2B que ayuda a las empresas y profesionales a mejorar la comunicación en inglés mediante un sistema ultra-personalizado con conversaciones en inglés de 26' y profesores nativos de todo el mundo.
Estamos revolucionando la industria de la formación de idiomas en empresas ayudando a los equipos de HR a optimizar tiempo e inversión.
O dicho de otro modo, estamos consiguiendo que cuando un profesional de una empresa llame a la oficina de Londres no suponga un drama :) Sobre todo, queremos que ese proceso de mejorar la comunicación en inglés sea lo más personalizada, sencilla y divertida.
**¿Qué buscamos?**
Estamos buscando un Customer Success que le encante hacer feliz a los clientes. Tu principal función será hacer el onboarding de nuestros clientes, cuidarlos, solventar sus necesidades y hacer que se enamoren del producto Twenix para poder renovarlos posteriormente. Tu objetivo es convertirte en el mejor amigo del cliente y sobre todo, ayudarlos a ahorrar tiempo e inversión a los equipos de HR.
Muy importante Buscamos una persona con al menos 2 años de experiência como Customer Success Manager, especialmente en Marketplaces y SaaS.
**¿Qué harás en el día a día como Customer Success Manager?**
- Crear relaciones significativas con los clientes tras el proceso de post-venta, con el fin de convertirte el/la mejor amiga de los clientes.
- Onboarding de clientes para enseñarlos a utilizar la plataforma y compartir best practices.
- Detectar necesidades de up-sellings y cross-sellings además de renovar y aumentar la cuenta una vez finalizado el proceso de formación.
- Comunicar las necesidades de los clientes al equipo de producto para seguir creando soluciones que aporten valor.
- Gestionar la cartera de clientes y hacer que su experiência durante la formación sea la mejor posible.
**Must have**
- Mínimo 2 años de experiência trabajando en una función de Customer Success, gestión de cuentas o similar, preferiblemente en estructuras de ventas Outbound B2B.
- Eres nativo italiano, y dominas el español tanto escrito como hablado.
- Has trabajado con Hubspot anteriormente o cualquier CRM similar.
- Tienes experiência con cuentas medianas (50-500 empleados). Se valora que hayas tenido experiência con perfiles de HR.
- Controlas de procesos internos. Te gustan los datos y tener un sistema de trabajo en tu día a día.
- Te encanta el trato con las personas y estás obsesionado/a por encontrar las mejores soluciones para los clientes. No te valen los NOes.
**Lo que ofrecemos**
- Horario flexible. Confiamos en el compromiso de las personas.
- Posibilidad de teletrabajo 2 días en semana. (Lo ideal sería que estuvieses en Madrid, pero no le ponemos barreras al talento)
- Perks a nível de comida, formación, etc. con Cobee
- Plan de Bienestar
- Formación infinita de inglés con la metodología Twenix :)
- Día libre por tu cumpleaños
- Café gratis en la ofi
**Nuestros valores** ❤
- ** Personas**: Consideramos que las personas son el centro de todo crecimiento, por lo que siempre intentamos aplicar una política de confianza, humildad, integridad y libertad con cualquier miembro del equipo.
- ** Ambición**: Tanto a nível personal como profesional.
- ** Data & Customer Centric Driven**: Todo lo que hacemos, lo hacemos basándonos en cómo hacer crecer un cliente y siempre, de la mano de los datos.
- ** Aprendizaje continuo**: Nos gusta romper cosas, aprender e implementarlas de nuevo. Nos encanta aprender constantemente.
Actualmente, Twenix tiene oficinas en Almería y Madrid y se encuentra entre una de las 35 startups más prometedoras de España. Contamos con +90 profesionales deseando romper la barrera lingüística en las empresas, donde grandes fondos de inversión como JME o Sabadell VC nos están acompañando en esta aventura.
¿Te animas a unirte al cohete Twenix y despegar juntos?
