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Customer Success Manager
hace 2 meses
We are seeking a highly skilled Customer Success Manager to join our team at Yoobic, Ltd. (Italy). As a key member of our Customer Success team, you will be responsible for driving business growth and ensuring the long-term success of our clients.
Key Responsibilities- Develop and Execute Account Strategies: Collaborate with clients to define high-level account strategies that drive business growth and satisfaction.
- Ensure Customer Health and Success: Monitor customer health and develop joint success plans to ensure maximization of business objectives.
- Identify and Mitigate Customer Risk: Proactively identify and mitigate customer risk to achieve best-in-class retention rates.
- Build Strong Relationships: Act as a trusted advisor to clients, building strong relationships at every level of their organization.
- Identify Opportunities for Improvement: Identify opportunities for improvement and ensure optimal use of our solution.
- Proactive Issue Resolution: Take a proactive approach to client issue resolution.
- Collaborate with Cross-Functional Teams: Work closely with Sales, Account Management, and Product teams to drive business growth and solution planning.
- Strong Experience in Customer Success: Proven experience in a similar Customer Success or Client Relationship role.
- Client-Facing and People-Oriented: Strong client-facing and people-oriented skills, with the ability to build strong relationships.
- Analytical Skills: Strong analytical skills, with the ability to analyze data and drive business decisions.
- Proactive and Resourceful: Proactive and resourceful, with excellent interpersonal and communication skills.
- International Environment: Ability to adapt and work within an international environment.
- Competitive Salary and Benefits: A competitive salary and benefits package, including 25 days of holiday and mutuelle coverage.
- Opportunities for Growth and Development: Opportunities for growth and development, with regular training and coaching.
- Collaborative and Dynamic Team: A collaborative and dynamic team environment, with a focus on driving business growth and customer success.
