Delivery Station Customer Service Associate, Delivery Station Liaison

hace 2 meses

Barcelona, España Amazon A tiempo completo

Delivery Station Customer Service Associate, Delivery Station LiaisonJob ID: 2714755 | Amazon.com Services LLC
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. As a Delivery Station Liaison, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.

Key job responsibilities
As a Delivery Station Liaison at a Locker+/Counter+ Hub, you will be responsible for:
Communicating with customers directly in-person, in addition to communicating via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:
Carry, lift, push and pull up to 49 poundsFrequently push, pull, squat, bend and reachStand and walk during shifts lasting up to 12 hoursWork in an environment where the noise level varies and can be loud (hearing protection will be provided)Work in an environment where the temperature may vary due to outside weather conditions and is not controlled A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness.

BASIC QUALIFICATIONSPREFERRED QUALIFICATIONSPreferred Qualifications

• Bachelor Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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