Product Support Specialist
hace 4 semanas
Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.Com.The RoleWe are seeking a talented Dutch or French -speaking Customer Support Representative to join our dynamic team. The primary responsibility will be providing exceptional customer service and assistance to our Dutch or French speaking clientele. The successful candidate will possess excellent communication skills in both Dutch and English, strong problem-solving abilities, and a passion for delivering top-notch customer support.What You'll DoRespond to customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.Provide accurate and detailed information regarding products, services, and company policies to customers.Assist customers in troubleshooting technical problems and provide appropriate guidance or escalate to the relevant department if necessary.Maintain thorough and accurate records of customer interactions and transactions.Collaborate with cross-functional teams to ensure a seamless customer experience.Proactively identify areas for process improvement and suggest recommendations to enhance customer satisfaction.Stay updated on product knowledge and industry trends to effectively address customer concerns.Handle customer complaints with empathy and sensitivity, aiming to achieve a resolution that satisfies both the customer and the company.What You'll BringFluency in Dutch and/or French and in English, written and spoken, is essential.Prior experience in customer support or a related field is preferred.Exceptional communication skills, with the ability to articulate complex information clearly and concisely.Strong problem-solving skills and the ability to think quickly on your feet.Demonstrated ability to work well under pressure and in a fast-paced environment.Excellent organizational skills with exceptional attention to detail.Ability to empathize with customers and provide excellent service while maintaining a positive attitude.Proficient computer skills, including familiarity with customer support software and Microsoft Office Suite.#J-18808-Ljbffr
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Product Support Specialist
hace 1 semana
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues for customers via phone, email,...
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Product Support Specialist
hace 1 semana
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera Corporation is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues for customers via phone, email,...
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Product Support Specialist
hace 1 semana
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Solera softwareDeliver professional and efficient customer...
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Product Support Specialist
hace 1 semana
Sevilla, Sevilla, España Solera A tiempo completoAbout the RoleSolera is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for Solera softwareDeliver professional and efficient customer...
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Product Support Specialist
hace 1 semana
Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Product Support Specialist
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Sevilla, Sevilla, España Solera Corporation A tiempo completoJob Title: Product Support SpecialistSolera customers rely on our products and services to deliver exceptional results. As a Product Support Specialist, you will play a critical role in ensuring our customers receive the support they need to succeed.Key Responsibilities:Troubleshoot and resolve customer issues related to Solera softwareProvide expert advice...
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Product Support Specialist
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Product Support Specialist
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Sevilla, Sevilla, España Solera Corporation A tiempo completoJob DescriptionAt Solera, we're looking for a skilled Product Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to our customers, ensuring they receive the best possible experience with our products and services.Key Responsibilities:Troubleshoot and resolve customer issues...
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Product Support Specialist
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Sevilla, España Solera Corporation A tiempo completoProduct Support Specialist (English) The RoleSolera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service...
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Sevilla, Sevilla, España Green Eagle Solutions S.L. A tiempo completoJob Title: Customer Support SpecialistAbout the Role:Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector. We are looking for a Customer Support Specialist to assist our customers with any issues they may have using our products and services.Key Responsibilities: Resolve customer queries and provide solutions Guide product...
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Sevilla, Sevilla, España Green Eagle Solutions A tiempo completoJob OverviewGreen Eagle Solutions is a rapidly growing tech company accelerating the green energy transition by enabling fully autonomous renewable energy operations.We are seeking a Customer Support Specialist to assist our customers with any issues they may have using our products and services.As a Customer Support Specialist, you will be responsible for...