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Emeala Service Execution Support Manager
hace 3 meses
Job Details
EMEALA Service Execution Support Manager:
**How you will do it
Under general direction from EMEALA Service Growth team, ensure proactive pre
- sales suppor t by maintaining the SFDC SQ database and assigning projects to the right experts within GCOE or region to drive profitable service growth in EMEALA. This role will also play a key role and interact with JCI internal customers to resolve and support queries during the Connected Equipment onboarding process. We are seeking for professionals with experience in HVAC and BMS industry who have a significant understanding of chiller, plant room operations and BMS systems.
Act as the first contact for the EMEALA team with regards with pre-sales support and connected equipment onboarding process.
Support sales across all vertical markets and lines of business in the assigned region.
Manage SQ database, track progress, request support and include other JCI entities if required, for example pricing, factory or R&D engineering.
Assists in training regional employees on the basics of Connected Equipment and proactive service sales opportunities.
The role will support branches and technical teams during the onboarding process, which includes:
Support the hardware ordering process. Follow up with factory, branches and logistics to track progress and on time deliveries. Maintain and update tracking and ordering systems with correct and accurate information
Improve the internal customer satisfaction by resolving the queries in the quickest and most effective manner.
Be a partner and extension of the branch service team and the product team to ensure the customer's needs are being met.
Review technical documentation and track progress for EMEALA specific deliverables.
**What we look for
Bachelor's Degree in Mechanical Engineering or equivalent experience.
Experience in HVAC and BMS
Experience with Connected Equipment
Excellent oral and written communication skills in business/technical English
Strong customer management, problem solving and interdisciplinary collaboration skills.
**What we offer
**Johnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows obtaining external services, at agreed prices and with significant tax exemptions by contracting medical insurance, childcare check and food tickets.
In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.
Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best.
In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you.
As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.**Who we are
**At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers' mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco, York, Metasys, Ruskin, Titus, Frick, Penn, Sabroe, Simplex, Ansul, and Grinnell; SENSORMATIC Solutions.
