Guest Experience Manager

hace 2 semanas


Torremolinos, Málaga, España Ananda Gestión ETT A tiempo completo
Ananda Gestión ETT precisa incorporar un Guest Experience Manager con experiência en sector Hotelero para la zona de Torremolinos.
Imprescindible idiomas Inglés y Frances.

Funciones:
Conocer y establecer las necesidades de los clientes incluso antes de que se produzcan.

Desarrollar y aplicar el customer journey map, determinando sus necesidades en cada una de las etapas (pre estancia, estancia y post estancia).

Disponer un sistema omnicanal en la comunicación con el cliente.
Identificar y dar respuesta a los insights de los clientes.
Monitorizar los comentarios en plataformas digitales.
Enlace entre el director/a y los huéspedes.
Analizar la información que facilitan los clientes.

Tipo de puesto:
Jornada completa, Media jornada

Horario:

  • De lunes a viernes
  • Disponibilidad fin de semana
  • Flexibilidad horaria

Ubicación del trabajo:
Empleo presencial

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