Guest Experience Manager
hace 2 semanas
Imprescindible idiomas Inglés y Frances.
Funciones:
Conocer y establecer las necesidades de los clientes incluso antes de que se produzcan.
Desarrollar y aplicar el customer journey map, determinando sus necesidades en cada una de las etapas (pre estancia, estancia y post estancia).
Disponer un sistema omnicanal en la comunicación con el cliente.Identificar y dar respuesta a los insights de los clientes.
Monitorizar los comentarios en plataformas digitales.
Enlace entre el director/a y los huéspedes.
Analizar la información que facilitan los clientes.
Tipo de puesto:
Jornada completa, Media jornada
Horario:
- De lunes a viernes
- Disponibilidad fin de semana
- Flexibilidad horaria
Ubicación del trabajo:
Empleo presencial
Flextime
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