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Customer Support Manager Bilingual
hace 3 meses
Hastee is an award-winning fintech business providing earnings on demand via an App. Our mission is to revolutionize the way people get paid and manage their finances.
Hastee promotes employee financial health by giving workers access to savings, financial education & management tools and their earned pay, on-demand, through the Hastee app and card.
Our revolutionary technology is designed to improve productivity of the workforce and in turn, their organizations, and we are proud to have an NPS of 76 and 4.8/5 rating in the Apple Store and Google Play.
Hastee is headquartered in the UK, Barcelona and Colombia and backed by some of the leading fintech investors.Job Description:
About the Role:
To continue delivering the best Customer Experience, we are seeking a Customer Support Manager to help us take the company to the next level.
An incredible opportunity to work with leading businesses and with a diverse, multicultural, and ambitious team on a mission to improve the life of millions of employees globally.
We want someone with excellent communication skills, who likes to solve problems and who always gives the best answer to the client, if you are looking for a challenge, join usQualifications:
About you:
- Selfmotivated and proactive
- Committed, organized, detail oriented
- Excellence in communicating and problemsolving
- Flexible, fast learner (you should get easily familiar with software systems)
- Excellent teamwork skills and passion for great Customer Satisfaction
- Attention to detail
- Passionate about Fintech / Startups / High growthcompanies / Financial wellbeing
- Bilingual English/Spanish any other European languages a plus
- London or Barcelona based
Your key responsibilities:
- Assist with issues and support app users concerns as needed
- Responsible for the operational task need to keep or systems (Atlassian, Jira, HubSpot, Hastee Admin Portal, Xero) information accurate
- Analyze support and operational performance, develop reports to provide key metrics, and promote tasks to continue improving our effectiveness
- Support the Customer Success Managers in the management of key accounts
- We ́ll provide you continuous coaching and mentoring
Why Hastee:
- To work with a young and international team, in a fastpaced, exciting, open and dynamic startup culture where what really matters is getting things done.
- To become part of a fast growing and game changer Company, where we are passionate about improving one of the largest problems of today: Financial Stress.
- To enjoy autonomy and flexibility to develop and make the most out of your role.
- To have an international scope and global responsibilities.
Job Perks
- Access to Hastee
- 23 Days Holiday per year, plus public holidays
- 3 extra days off around the festive period
- Hybrid working
- Competitive Salary
