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Bilingual Customer Support Specialist in Barcelona with Relocation Benefits
hace 3 meses
Join Our Team as a Bilingual Customer Support Specialist
We are excited to welcome a dedicated individual to our project focused on delivering innovative solutions that enhance everyday experiences. Our reputation for excellence in customer service and product quality has positioned us as a leader in the market.
Position Overview:
As a Bilingual Customer Support Specialist, you will represent our brand by providing exceptional support and ensuring that our customers enjoy a seamless experience. Your role will encompass a variety of responsibilities, including:
- Engaging with customers through various communication channels to deliver outstanding service.
- Managing online orders and assisting with purchases on external platforms.
- Providing clear and comprehensive technical support for our diverse range of products.
- Ensuring that all customer interactions adhere to our high standards of quality.
- Diagnosing issues accurately and applying product warranties when necessary.
- Addressing customer inquiries efficiently while maintaining a focus on satisfaction and loyalty.
- Keeping meticulous records of all customer transactions to ensure proper handling of information.
- Staying updated on company communications and adhering to safety and policy guidelines.
- Contributing to continuous improvement initiatives aimed at enhancing the customer experience.
- Being mindful of environmental considerations related to your role.
Requirements:
- Fluent communication skills in both English and French, both written and verbal.
- Demonstrated experience in customer service or a similar role.
- Strong analytical and problem-solving skills with a proactive mindset.
- Attention to detail and excellent organizational capabilities.
- Ability to work autonomously as well as collaboratively within a team.
What We Offer:
- Be part of an innovative company that prioritizes creativity and forward-thinking.
- Opportunities for professional growth and career progression.
- Collaborate with a passionate team that values teamwork and support.
- Make a meaningful impact by assisting customers in maximizing the benefits of our renowned products.
- Comprehensive relocation package available.
- Flexible hybrid working model.
- Indefinite employment contract with regular office hours.
- Language and performance bonuses.
