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Bilingual Customer Support Specialist
hace 3 meses
Teleperformance Spain, a leader in customer experience management with a workforce exceeding 4,700 across multiple locations, is seeking a Bilingual Customer Support Specialist fluent in French.
Key Responsibilities
- Provide exceptional customer service by ensuring information is easily accessible.
- Showcase products and services as required by clients and management.
- Maintain comprehensive product knowledge for personal and team use through various resources.
- Identify sales opportunities even in challenging market conditions.
- Investigate the client base to discover new customer segments and tailor sales strategies accordingly.
- Develop strategies for acquiring and retaining customers based on service guarantees.
- Assess and devise plans for engaging the target audience effectively.
- Enhance product appeal to resonate with the target demographic.
- Train fellow sales personnel in effective selling techniques.
- Exhibit excellent time management skills and consistently meet sales targets.
Essential Requirements
Core Competencies
- Meticulous attention to detail.
- Ability to establish immediate credibility and trust.
- Outstanding communication abilities.
- Proficient in computer systems and applications.
Ideal Candidate Profile
- Confident and enthusiastic individual.
- Ability to collaborate effectively within a team as well as work independently.
- Native French speaker with advanced proficiency in English.
- Exceptional written, verbal, and interpersonal communication skills.
- Organized, dependable, and thorough in approach.
What We Offer
- Full-time schedule of 38.5 hours per week, Monday to Friday, from 8:30 AM to 6:00 PM.
- Competitive salary of €18,953.85 gross per year, with potential performance bonuses.
- Referral Program: Earn a bonus for referring a friend (up to €2,000 based on language/project).
- Supportive work environment with excellent colleagues, social activities, and opportunities for personal growth.
- International business casual atmosphere.
- Temporary contract with a comprehensive benefits package.
