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hace 3 meses
Company Overview
Teleperformance is a global frontrunner in customer experience management and business process outsourcing for contact centers. With a diverse workforce operating in over 265 languages across 88 countries, we partner with leading international corporations across various sectors.
Position Summary
We are currently seeking a Bilingual Customer Support Specialist fluent in French to join our dynamic team in Spain. At Teleperformance, we prioritize creating an inspiring and motivating work environment for our employees, ensuring they feel proud to be part of our organization.
Key Responsibilities
- Deliver exceptional customer service by providing accessible information.
- Present products and services as required by clients and management.
- Maintain comprehensive product knowledge for personal and team use.
- Identify innovative sales strategies even in challenging market conditions.
- Research and analyze client demographics to target new customer segments.
- Develop and implement customer acquisition and retention strategies based on guarantees and warranties.
- Formulate plans to engage the target audience effectively.
- Enhance product appeal to the intended market.
- Mentor fellow sales representatives in effective selling techniques.
- Exhibit excellent time management skills and adhere to sales deadlines.
Candidate Profile
- Strong attention to detail.
- Ability to establish immediate credibility and trust.
- Exceptional communication abilities.
- Proficient in PC and system operations.
- Confident and enthusiastic team player with the capability to work independently.
- Native French speaker with advanced English proficiency.
- Outstanding written, verbal, and interpersonal skills.
- Highly organized, dependable, and meticulous.
What We Offer
- Full-time position: 38.5 hours per week, Monday to Friday, from 8:30 AM to 6:00 PM.
- Competitive salary of €18,953.85 gross per year, with additional performance bonuses.
- Referral Program: Earn up to €2,000 for referring a friend (dependent on language/project).
- A supportive work environment with excellent colleagues and opportunities for personal development.
- An international business casual atmosphere.
- Comprehensive benefits package.
