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Bilingual Customer Support Specialist in Barcelona with Relocation Assistance
hace 3 meses
Join Our Team as a Bilingual Customer Support Specialist
At Speakit, we are dedicated to providing innovative solutions that enhance the daily lives of our customers. We pride ourselves on our commitment to excellence and customer satisfaction, which has established us as a leader in our field. We are looking for a motivated and customer-oriented individual to become a part of our team and help us maintain our high standards of service.
Position Overview:
As a Bilingual Customer Support Specialist, you will serve as the primary point of contact for our customers, ensuring they receive exceptional support and assistance. Your role will encompass a variety of responsibilities, including addressing customer inquiries, providing technical support, and ensuring that all interactions align with our quality standards to foster customer loyalty.
Key Responsibilities:
- Engage with customers through various communication channels to deliver outstanding service.
- Assist customers with their orders, including managing transactions and tracking shipments.
- Provide comprehensive technical support for our product range.
- Ensure all customer interactions adhere to our high-quality benchmarks.
- Diagnose and resolve issues effectively, utilizing established protocols and applying warranties when necessary.
- Handle customer inquiries with a focus on satisfaction and loyalty, aiming to prevent formal complaints.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on company communications and policies to ensure compliance.
- Promote continuous improvement in customer experience.
- Be aware of environmental considerations related to your role.
Requirements:
- Exceptional verbal and written communication skills in both English and French.
- Demonstrated experience in customer service or a similar role.
- Strong analytical and problem-solving skills.
- Detail-oriented with excellent organizational capabilities.
- Able to work independently as well as collaboratively within a team.
What We Offer:
- Be part of an innovative company that values creativity and forward-thinking.
- Opportunities for professional growth and career advancement.
- Collaborate with a dedicated team that emphasizes teamwork and support.
- Make a positive impact by assisting customers in maximizing the benefits of our renowned products.
- Relocation assistance available.
- Flexible hybrid working model.
- Indefinite contract with regular office hours.
- Language and performance bonuses.
