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Customer Support Representative with Relocation Assistance
hace 1 mes
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative with Relocation Assistance. As a key member of our international team, you will be responsible for providing world-class service to our clients while working on projects of top prestigious and worldwide brands.
Key Responsibilities:
- Answering incoming queries from customers
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
Requirements:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listener, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- A real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- A valid Portuguese work permit (required)
What We Offer:
- A fixed-term contract that is renewable every year
- Full-time on rotating shifts (depending on the project)
- Intensive training to kick-start your career
- Competitive salary conditions, including free accommodation (shared flat, all bills included) or a monthly gross salary
- Relocation package for international candidates, including reimbursement of initial flight expenses, airport pick-up, yearly two-way flight ticket back to your home country, help in paperwork, opening bank account, etc.
- Private health insurance after 6 months of contract
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays
About Us:
We are a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Located in Lisbon, we take care of our employees from career development to social integration. Join our team and become an added value to our international team, including talents from more than 80 nationalities all over the world.
