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Bilingual Customer Support Specialist

hace 2 meses


Barcelona, Barcelona, España Teleperformance A tiempo completo

Teleperformance Spain, a leading provider in customer experience management, is seeking a Bilingual Customer Support Specialist fluent in French.

Key Responsibilities

  • Deliver exceptional customer service by ensuring information is easily accessible.
  • Showcase products and services as required by clients and management.
  • Enhance product knowledge for self and team members through various resources.
  • Identify innovative sales strategies in challenging market conditions.
  • Conduct research on the client base to identify and target new customer segments.
  • Develop strategies for acquiring and retaining customers through warranties or guarantees.
  • Analyze and formulate plans to engage the desired market.
  • Enhance product appeal to the target demographic.
  • Provide training to fellow sales team members on effective selling techniques.
  • Exhibit excellent time management skills and consistently meet sales targets.

Qualifications

Essential Skills

  • Strong attention to detail.
  • Ability to establish immediate credibility and trust.
  • Outstanding communication abilities.
  • Proficient in PC and system operations.

Candidate Profile

  • Confident and enthusiastic demeanor.
  • Ability to collaborate effectively within a team as well as work independently.
  • Native French speaker with advanced English proficiency.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Highly organized, dependable, and meticulous.

Benefits

  • Full-time schedule of 38.5 hours per week, Monday to Friday, from 8:30 AM to 6:00 PM.
  • Annual salary of €18,953.85 gross, with potential performance bonuses.
  • Referral Program: Earn a referral fee for bringing in new talent.
  • Supportive work environment with great colleagues and opportunities for personal development.
  • International business casual atmosphere.
  • Temporary contract with a competitive benefits package.