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Bilingual Customer Support Specialist
hace 2 meses
Teleperformance Spain, a leading provider in customer experience management, is seeking a Bilingual Customer Support Specialist fluent in French.
Key Responsibilities
- Deliver exceptional customer service by ensuring information is easily accessible.
- Showcase products and services as required by clients and management.
- Enhance product knowledge for self and team members through various resources.
- Identify innovative sales strategies in challenging market conditions.
- Conduct research on the client base to identify and target new customer segments.
- Develop strategies for acquiring and retaining customers through warranties or guarantees.
- Analyze and formulate plans to engage the desired market.
- Enhance product appeal to the target demographic.
- Provide training to fellow sales team members on effective selling techniques.
- Exhibit excellent time management skills and consistently meet sales targets.
Qualifications
Essential Skills
- Strong attention to detail.
- Ability to establish immediate credibility and trust.
- Outstanding communication abilities.
- Proficient in PC and system operations.
Candidate Profile
- Confident and enthusiastic demeanor.
- Ability to collaborate effectively within a team as well as work independently.
- Native French speaker with advanced English proficiency.
- Exceptional written, verbal, and interpersonal communication skills.
- Highly organized, dependable, and meticulous.
Benefits
- Full-time schedule of 38.5 hours per week, Monday to Friday, from 8:30 AM to 6:00 PM.
- Annual salary of €18,953.85 gross, with potential performance bonuses.
- Referral Program: Earn a referral fee for bringing in new talent.
- Supportive work environment with great colleagues and opportunities for personal development.
- International business casual atmosphere.
- Temporary contract with a competitive benefits package.