Customer Experience Manager

Encontrado en: beBee S ES - hace 1 mes


Barcelona, España Firmenich A tiempo completo

Job title – Customer Experience Manager (B2B)

Location – Barcelona, Spain

Job model – Hybrid

We are looking for an experienced supply chain professional with customer-centric mindset, great communication skills and a knack for problem-solving to join our diverse CX team based in Barcelona. In this role you will be responsible to orchestrate the end-to-end experience of several key global accounts, ensuring high level of customer satisfaction and alignment with key objectives. Capacity planning and inventory management are a key part of the role.

If you are a dynamic leader who ensures value creation and objectives completion in a fast-paced environment, while being passionate about talent development and teamwork, this is your opportunity to elevate your career to the next level

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Lead a team of Customer Experience/Capacity Planning professionals to drive delivery of exceptional service in alignment with business priorities

Develop strong collaborative relationships with Customers, Business and other stakeholders, while ensuring strategy execution, team engagement and process adoption

Utilize data to optimize performance and drive operational stability; KPIs monitoring and action plans to address inefficiencies

Manage inventory levels of Finished Goods to maintain adequate supply while holding healthy inventory levels. Reduce slow-moving stocks and waste

Optimize capacity planning for assigned accounts to meet delivery demands efficiently, in accordance with Company objectives and expected service levels

Lead performance reviews with selected customers

We bring

A space to grow by encouraging and supporting curiosity and an open mindset;

A flexible work environment that empowers people to take accountability for their work and own the outcome;

A firm belief that working together with our customers is the key to achieving great things;

A culture that prioritizes safety and well-being, both physically and mentally;

Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

You bring

A minimum of 5 years experience in customer-facing supply chain management role

University degree (Master's preferred) in supply chain management, planning or a related field

Proven ability to multi-task and thrive in a dynamic, fast-paced environment

Excellent influential and communication skills; ability to coordinate cross-functional teams to resolve complex issues within a designated time frame, including pressure situations

Strong experience with SAP, Kinaxis is a plus

Fluency in English

#ext



  • Barcelona, España Retail Talent Group A tiempo completo

    Somos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector.Nuestro cliente es una multinacional referente en el sector retail. Buscamos una posición de management orientada a la postventa y atención al cliente. El objetivo del puesto mantener los estándares del customer experience...


  • Barcelona, España Hewlett Packard A tiempo completo

    We're looking for a highly skilled, motivated, and experienced professional to join our HP Industrial Printing organization as the Program Manager for Customer Journey & Experience. In this crucial role, you'll be responsible for developing and implementing robust processes, KPIs, quality improvements, and change management programs related to the Total...


  • Barcelona, España Retail Talent Group A tiempo completo

    Somos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector. Nuestro cliente es una multinacional referente en el sector retail. Buscamos una posición de management orientada a la postventa y atención al cliente. El objetivo del puesto mantener los estándares del customer experience...


  • Barcelona, España Talent Search People A tiempo completo

    **Organization**: Allianz Technology supports Allianz Group in boosting its leading market position. We realize synergies and cultivate innovation. **Function**: - As a Customer Experience Specialist you will be responsible for: - Coordinating the Customer Experience surveys, as NPS, with the stakeholders, (as specialists and service providers),...


  • Barcelona, España Firmenich A tiempo completo

    **Location**: Barcelona, Spain **Key Responsibilities**: Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc..) Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning...

  • Customer Success Manager

    hace 1 semana


    Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...


  • Barcelona, España AstraZeneca A tiempo completo

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Danish Customer Experience Specialist

    Encontrado en: Talent ES C2 - hace 3 semanas


    Barcelona, España PLP Group A tiempo completo

    Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...

  • Customer Experience Apprentice

    Encontrado en: beBee S ES - hace 4 semanas


    Barcelona, España Firmenich A tiempo completo

    Customer Experience Apprentice Barcelona, Spain Hybrid CL 11 - temporary contract // contrato en prácticas Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain...


  • Barcelona, España Grupo Planeta A tiempo completo

    ¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional?¿Quieres aprender mientras te formas? Entonces, ¡anímate a empezar con nosotros tu carrera! **_¿En qué consistirá tu día a día?_** Bajo la supervisión de la responsable de departamento y coordinado con el resto del equipo participarás en las siguientes tareas: -...


  • Barcelona, España ENGEL A tiempo completo

    **¿Te gustaría trabajar en proyectos punteros e innovadores en una empresa en plena expansión? En ENGEL ENERGY te estamos buscando.** Engel Energy es una de las compañías pioneras en España en Energía. Nos dedicamos a diseñar y ejecutar proyectos fotovoltaicos a medida. Nuestro creciente negocio está buscando un/a **CONTROL DE CALIDAD CUSTOMER...


  • Barcelona, España North Search Talent Powerhouse A tiempo completo

    At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the agro-chemical sector,is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative, detail-oriented, and...


  • Barcelona, España IESE Business School A tiempo completo

    **BIDS Areas** *** - Business Intelligence. Handling all needs related to CRM and data analysis. - Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum. - Classroom Digital Experience. Handling participants’ digital experience...


  • Barcelona, España Dow Jones A tiempo completo

    **Job Description**: Senior Manager, Experience Design, B2B Excellence in news demands excellence in our customers’ experiences. Our Experience Group brings together Product, UX, Technology, Program Management, and Customer Research with a single purpose: to connect people to our content, tools and services that matter most when they need it and where...


  • Barcelona, España Last.app A tiempo completo

    Somos Last.app y estamos revolucionando la forma de gestionar restaurantes en España ofreciendo todo lo que necesitan en un único dispositivo. Usamos la tecnología e innovación como aliado para convertirnos en la plataforma tecnológica líder en restauración. Como Technical Account Manager en Customer Experience serás el punto de contacto de nuestros...


  • Barcelona, España Sdi Digital Group A tiempo completo

    Company context In the fast-evolving landscape of technology, mobile usage has witnessed remarkable growth in recent years. At Schneider Electric, we recognize the significance of this trend and are determined to bolster our capabilities in the mobile domain. In , our customers (Electricians, Panel Builders, Electrical equipement's distributors ) are...


  • Barcelona, España Dynatrace A tiempo completo

    Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding - Own renewal strategy and subsequent on time renewal of subscription(s) - Identify strategic, new business growth opportunities - Build Dynatrace brand awareness and loyalty in assigned accounts -...


  • Barcelona, España Dynatrace A tiempo completo

    Company Description Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 3000 employees worldwide. Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer...

  • Customer Experience/Bride Experience

    Encontrado en: beBee S ES - hace 3 semanas


    Barcelona, España Pronovias A tiempo completo

    ••••••••Customer Experience/Bride Experience - USA Market (Afternoon Shift)We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Bride Experience Specialist to join our Customer Experience Team in our Barcelona HQ.We seek people who are passionate about Fashion; love to be part of a...


  • Barcelona, España Firmenich A tiempo completo

    **Location**: Barcelona, Spain **Key Responsibilities**: Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners, ) **Project Management**: participate and support on key projects **Performance Management**: Setup...