Customer Experience Representative
hace 2 semanas
**Location**: Barcelona, Spain
**Key Responsibilities**:
Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc..)
Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
Build an intimate relationship with Firmenich customers and internal stakeholders
Monitor performance on agreed KPIs; ensure targets are met and develop improvement plans when necessary
Build an excellent customer relationship
Manage daily escalations and issues
Analyze and define action plans to improve customer service for defined accounts
**We Value**:
Min 2-3 years of experience in Customer Service
SAP experience mandatory
Fluency in English is a mandatory, French/Spanish or any other language will be appreciated
Advanced customer focus
Great communication verbal and written, emotional intelligence, active listening
Team spirit, collaborative, willing to tackle different challenges, stress management, flexibility, dynamic, agile, well
- organized, detail-oriented, manages complexity and ambiguity
Problem solving, crisis management, resilience
**We Offer**:
Joining a market leader multinational company in the flavors and fragrances business
Hybrid working arrangements for an enjoyable work and life a balance
Learning, training and development plans
LI-Hybrid
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