Customer Experience Representative

hace 2 semanas


Barcelona, España Firmenich A tiempo completo

**Location**: Barcelona, Spain

**Key Responsibilities**:
Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc..)

Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met

Build an intimate relationship with Firmenich customers and internal stakeholders

Monitor performance on agreed KPIs; ensure targets are met and develop improvement plans when necessary

Build an excellent customer relationship

Manage daily escalations and issues

Analyze and define action plans to improve customer service for defined accounts

**We Value**:
Min 2-3 years of experience in Customer Service

SAP experience mandatory

Fluency in English is a mandatory, French/Spanish or any other language will be appreciated

Advanced customer focus

Great communication verbal and written, emotional intelligence, active listening

Team spirit, collaborative, willing to tackle different challenges, stress management, flexibility, dynamic, agile, well
- organized, detail-oriented, manages complexity and ambiguity

Problem solving, crisis management, resilience

**We Offer**:
Joining a market leader multinational company in the flavors and fragrances business

Hybrid working arrangements for an enjoyable work and life a balance

Learning, training and development plans

LI-Hybrid



  • Barcelona, España Firmenich A tiempo completo

    **Key Responsibilities**: - Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..) - Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure...


  • Barcelona, España Recruit4Work S.L. A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties - Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. - Offer guidance on amenities and services, swiftly addressing customer complaints to achieve satisfactory...


  • Barcelona, España Recruit4.Work A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary Duties Assist guests with inquiries, address concerns promptly, and deliver outstanding customer service. Handle customer queries via phone and email, providing information on bookings, activities, and Dutch market...


  • Barcelona, España Nutanix A tiempo completo

    **Customer Success Representative (Digital Engagement) *** **_Barcelona, Spain _** **_ _** **_Hungry, Honest, Humble, with Heart! _** **Hungry, Humble, Honest, with Heart.** **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of...


  • Barcelona, España Recruit4Work S.L. A tiempo completo

    As a Customer Care Representative, you will be instrumental in ensuring our customers enjoy a memorable and delightful stay experience. Primary DutiesAssist guests with inquiries, address concerns promptly, and deliver outstanding customer service.Handle customer queries via phone and email, providing information on bookings, activities, and Dutch market...


  • Barcelona, España Sitel Group A tiempo completo

    **About Us** **Job Summary** Sitel Group is leader in the Contact Center sector thanks to the work of our employees, offering personalized and professional CX solutions to our clients. We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in...


  • Barcelona, España Foundever A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Dutch and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Foundever A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Swedish and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Foundever A tiempo completo

    **About Us** **Job Summary** In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Spanish and advanced Italian language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** Customer Representative - French Market **to join our exciting projects, with...


  • Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain**Language** - English*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** Customer Representative - English Market **to join our exciting projects, with...

  • German Speaking

    hace 6 días


    Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain**Language** - German*** **Description**: **German speaking - Customer Representative** **Why join us?** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **German **speaking Customer...


  • Barcelona, España Nutanix A tiempo completo

    The Opportunity Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic  Digital Engagement Customer Success Representative  to deliver exceptional customer service and...


  • Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain*** **Description**: **Customer Representative - Hebrew Market** **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** Customer Representative - Hebrew Market **to join our...


  • Barcelona, España Sitel A tiempo completo

    **About Us**: **Job Summary**: In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Portuguese and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client....


  • Barcelona, España Sitel A tiempo completo

    **About Us**: **Job Summary**: In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native level of Italian and advanced English language skill. Responsible tasks include answering complex technical customer issues by phone and online web tools and to provide support to other departments of our client. The...


  • Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** French Speaking Customer Representative** to join our exciting projects, with leading brands from tech,...


  • Barcelona, España City Job Offers A tiempo completo

    **Danish-speaking customer representative in Barcelona** Are you passionate about fashion and your language is Danish? Are you lively, goal oriented, and you love helping people? We have a great position with fantastic benefits and career opportunities in sunny Barcelona. We are seeking Danish speakers to provide high-quality customer service for a top...


  • Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain**Language** - Spanish*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** Spanish Speaking Customer Representative** to join our exciting projects, with...


  • Barcelona, España Webhelp A tiempo completo

    **Advisor** **Location** - Barcelona, Spain**Language** - Swedish*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** **Swedish Speaking Customer Representative **to join our exciting projects, with...