Customer Success Manager
hace 4 semanas
It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for someone with a solid grasp of customer success processes who's looking to take their expertise and build something new You'll develop & implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members.
Before reading further...
Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway
As a Customer Success Manager you'll be responsible for:
Providing all post-sale customer support during the customer lifecycle from implementation to renewalHosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue. Performing regular check-ins with key stakeholders to ensure customer goals are being metProviding analyses on booking trends and pricing performance for clientsProactively managing relationships with accounts tomaintain overall customer healthMonitoring and reporting on the health and risk of accountsSecuring annual subscription renewals and uncovering expansion opportunitiesTraining clients on the basics of revenue management and how to effectively use our tool to increase revenueDocumenting learnings to assist in troubleshooting efforts of other team membersProactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customersPartnering closely with the Revenue Management, Sales, and Customer Experience TeamsSo what kind of person are we looking for in this role? The person who will be successful in this role will be:
Curious: you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface.Empathetic: you are able to understand customer pain points and genuine desire to help our customers resolve issuesPeople and Customer-Centric: you enjoy working with people and are driven to provide an excellent customer experience. You pride yourself on going above and beyond for teammates and customersCreative: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box ideasNow that we've told you what the job looks like, here are the qualifications we're looking for in a candidate:
2-3 years of relevant experienceFluent in Portuguese and English requiredFluent in Spanish strongly preferredExperience communicating difficult, technical concepts with customers in a professional and thoughtful wayExperience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independentlyAbility to handle working in a fast-paced work environmentExperience working with software or the ability to learn a wide variety of tools.So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:
Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about usMeet with our Manager of Customer Experience, EMEA for a deeper dive video conversationComplete an assignment relevant to the role and meet with a few additional members of the Customer Experience teamMeet with our CTO/Co-Founder
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