Customer Success Manager

hace 1 mes


Barcelona, España Expereo A tiempo completo

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,

SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless experience across their journey.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.

Our customers’ success is directly representing Expereo’s success, and the **Customer Success Manager** plays a key role in putting this into action. The **Customer Success Manager** will be responsible for the more complex, large, or high potential customers. It is the Customer Success Manager’s job to make sure our valued customers are informed, satisfied, and are getting the most out of our services.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,

SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless experience across their journey.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.

**THE ROLE**:
Our customers’ success is directly representing Expereo’s success, and the Customer Success Manager plays a key role in putting this into action. The Customer Success Manager will be responsible for the more complex, large, or high potential customers. It is the Customer Success Manager’s job to make sure our valued customers are informed, satisfied, and are getting the most out of our services.

**THE RESPONSIBILITIES**:
Here is how your day-today responsibilities of the role will look like, but are not limited to:

- Regularly check at the most senior levels with our customers about how Expereo services are meeting their requirements and whether there are areas for possible improvement, act as the internal voice of the customer back into Expereo
- Understand the customer horizon; what are their plans next year and the year after? and how can Expereo pro-actively help them shape the plans to become their go-to partner as a result
- Ensure there is a practical and clear account plan in place for each customer; a working plan that is pro-actively used and updated and represents a real-time picture of the customer’s landscape. This is used to keep all parties updated key challenges and opportunities
- Lead Quarterly Business Reviews (QBRs) for your customers, ensuring they are effective.
- Work with the sales team when new opportunities are identified, to put forward a solution which is fit for purpose and clearly aligned with the rest of the customer’s activity
- Responsible for the retention and growth of assigned customer account(s) via Cross/Up Sell with responsibility for the In-Life Moves, Additional and Change orders, CSM will have Commercial KPI’s.
- Lead the renewal process for customers
- Reduce churn by managing cancellation of orders and services
- Managing and reporting on the onboarding of new customer locations together with Project Management, implement Initial Service Order / Project Kickoffs internally and externally together with Project Management
- Monitoring and reporting on implementation processes together with Service Delivery
- Be responsible for arranging customer training and education in expereo.one, as well as providing communication and training around the Expereo products and managed services roadmap
- Regularly obtain customer references / Cases studies
- Make recommendations of the actions needed to improve customer net promoter scores and feedback
- Launch, lead and take internal and external ownership of service improvement / corrective action plans and communicate requirements and progress as and when required with goal improving both Net Promoter Score and Customer Satisfaction
- 50% operational /service and 50% commercial focus.

**THE SKILLS AND COMPETENCIES**:

- Educated to degree level or equivalent.
- 5+ years’ experience in commercial roles, preferably operational account management and/or customer success management.
- Demonstratable experience managing complex accounts
- Excellent interpersonal skills, including experience in dealing with all levels of management, and different functional departments
- Demonstrated experience in improving and implementing processes
- Commercial, Rétention, Driven, (



  • Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Walters People A tiempo completo

    Nos encontramos en búsqueda de un Customer Success Manager para una reconocida empresa enfocada al sector forwarding, trabajan sobretodo para transporte terrestre y marítimo. Dicha vacante se encuentra dentro del departamento de transporte Intra Europeo. **Misión**: Reportarás directamente a la directora de transporte para el sur de Europa, y al...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Graitec A tiempo completo

    About Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...


  • Barcelona, España Applied Software Technology A tiempo completo

    Spain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...

  • Customer Success Manager

    hace 3 semanas


    Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD76012 We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of...


  • Barcelona, España Trend Micro A tiempo completo

    Discover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...


  • Barcelona, España Iwantsales A tiempo completo

    Desde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona. ¿Qué harás?Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España DerbySoft A tiempo completo

    **What will you do?** The Customer Success Manager is responsible for Property Connector implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España zeotap A tiempo completo

    **About the company** Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front and centre. Recognised by Gartner as a “Cool Vendor”, Zeotap works with over 80 of the world’s top 100 brands, including Audi,...


  • Barcelona, España Boomi Careers Page A tiempo completo

    **About Boomi and What Makes Us Special** **How You'll Make An Impact** Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi's strategy is helping our customers accelerate their time to value and expand...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Universal-Robots A tiempo completo

    **Customer Success Manager -Spain** **#WeAreUR and we continuously redefine automation** At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. And with 50,000+ cobots already installed worldwide, we’re well on the way to achieving it....

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España MongoDB A tiempo completo

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...


  • Barcelona, España Goparity A tiempo completo

    A self-motivated hands-on team player eager to work in a startup collaborative environment, and to be constantly learning, while taking full responsibility for their tasks. A positive force who can adapt their communication to different audiences while showing empathy. Someone who is a "doer", not a dreamer, and who always finds a way.  You will play a key...

  • Customer Success Manager

    hace 4 semanas


    Barcelona, España Timup A tiempo completo

    Empresa del sector Marketing automation busca una persona para el equipo de Customer Success que gestione cuentas del mercado italiano desde la oficina de Barcelona. Esta persona gestionará una cartera de unas 15 cuentas, buscando siempre la satisfacción del cliente y detectando nuevas oportunidades para que el equipo de ventas pueda hacer upselling y...


  • Barcelona, España Oradian A tiempo completo

    **About Oradian** At Oradian, we are passionate about enabling banks and fintechs to scale through technology. We partner with financial institutions, such as fintechs and neobanks as well as Microfinance Institutions, in South East Asia and Africa to deliver highly efficient financial services. Our solution is a flexible SaaS core banking platform...


  • Barcelona, España Clarivate A tiempo completo

    We are looking for a _Customer Success Associate_ join our global Customer Education team! The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...


  • Barcelona, España Applied Software Technology A tiempo completo

    Spain - Barcelona - Sales - Regular Full-Time - 1586 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world...


  • Barcelona, España Graitec A tiempo completo

    About Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...


  • Barcelona, España Boomi Careers Page A tiempo completo

    **About Boomi and What Makes Us Special** **How You'll Make An Impact** Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi's strategy is helping our customers accelerate their time to value and expand...