Scaled Customer Success Manager, Individual

hace 1 mes


Barcelona, España Boomi Careers Page A tiempo completo

**About Boomi and What Makes Us Special**

**How You'll Make An Impact**

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi's strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

**_ Please also note that this is a hybrid office/remote role where you will work at least 3 days per week from our stunning Barcelona office, and 2 days from home._**

**What you'll do**
- Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements
- Identify, design, and being able to achieve the customer's goals in a short-term relationship
- Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
- Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task
- Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
- Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention
- Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts

**The Experience You Bring**
- 2+ years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
- Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
- Ability to actively listen to customers and translate their business needs into personalized consultation
- Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans
- Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously
- Technical proficiency and a strong understanding of cloud-based software solutions
- Develop, test, and iterate on scaled playbooks and engagement strategies
- Impeccable verbal and written communication skills as well as customer-facing experience

**Desirable Requirements**
- 2+ years of working as a Customer Success Manager for a SaaS or a cloud-based platform
- Experience in iPaaS, Automation, or Data/Application Integration space
- Experience with Customer Success Management tools like Gainsight/Totango
- Fluent in English + additional languages French, German, Dutch, Italian

Payroll and benefits are provided through Globalization Partners, please ask your recruiter for more information.

**Be Bold. Be You. Be Boomi.** We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.



  • Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform : Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.  Mathieu, Head of Customer Success and the whole team are looking for a new...


  • Barcelona, España Qlik A tiempo completo

    Customer Success Manager Barcelona Barcelona, Catalonia, ES What makes us Qlik ? Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant...

  • Customer Success Manager

    hace 14 horas


    Barcelona, España Bookboost Ab A tiempo completo

    Do you want to have an impact in changing the hospitality world?Bookboost is re-imagining the industry with a best-in-class Customer Journey solution for hotels, hostels and serviced apartments. We're on the lookout for ambitious, determined and passionate people to join us and disrupt the hospitality industry together. Sounds good so far? If you get excited...


  • Barcelona, España Timup A tiempo completo

    Empresa del sector AV, donde su misión es la de digitalizar espacios físicos busca un perfil de SaaS Customer Success Manager (CSM). Profesional clave en la empresa, encargado de garantizar la satisfacción y retención de los clientes que utilizan el software como servicio (SaaS). Su función principal es colaborar estrechamente con los clientes para...


  • Barcelona, España Qlik A tiempo completo

    Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader for 13 years in a row , Qlik is a values-driven organization, and following its...


  • Barcelona, España Kantox A tiempo completo

    We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...

  • Customer Success Manager

    hace 15 horas


    Barcelona, España Red Points A tiempo completo

    Job Description We are looking to fill our Customer Success Manager position. If you feel like this is the next step in your career, keep reading! As our Customer Success Manager , you will be in constant interaction with our clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a ...


  • Barcelona, España Preply A tiempo completo

    **At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...


  • Barcelona, España Iwantsales A tiempo completo

    Desde Iwantsales, seleccionamos un perfil de Customer Relations Support & Success Manager para una empresa líder en soluciones para sector hospitalario con sede en Barcelona. ¿Qué harás?Reportando al manager del departamento y en colaboración con los products manager serás el/la responsable de liderar el equipo de soporte técnico y customer success...


  • Barcelona, España Merlin Digital Partner A tiempo completo

    Somos Merlin Digital Partner una consultora lder en la captacin de talento IT & digital con ms de 15 aos de experiencia. Hemos escalado grandes referentes del sector como Wallapop Glovo Banc Sabadell o Factorial entre otros. Enfocados en humanizar y agilizar los procesos de seleccin nuestro objetivo es transformar empresas mediante la incorporacin del...


  • Barcelona, España Lokalise A tiempo completo

    **Who are we** Founded in 2017, Lokalise is a cloud-based translation management system that helps businesses streamline their localization processes. It provides a platform for managing translations of software, websites, mobile apps, and other digital content. Overall, Lokalise helps businesses improve their time-to-market, increase translation quality,...


  • Barcelona, España Universal-Robots A tiempo completo

    **Customer Success Manager -Spain** **#WeAreUR and we continuously redefine automation** At Universal Robots, part of Teradyne Inc., we are empowering change in the way work is done. Our vision is to create a world where people work with robots, not like robots. And with 50,000+ cobots already installed worldwide, we’re well on the way to achieving it....


  • Barcelona, España cloudpay A tiempo completo

    CloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage. With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...


  • Barcelona, España FREE NOW A tiempo completo

    **_Location_**_:_ - We are flexible! Come and join us either in Madrid or Barcelona_ FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Success Managers who strive for excellence and like to have fun. Are...


  • Barcelona, España MongoDB A tiempo completo

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...


  • Barcelona, España Qlik A tiempo completo

    Senior Manager, Customer Success Engineering Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader for 13 years in a row , Qlik is a...


  • Barcelona, España Qualifio A tiempo completo

    We grow passionate communities. Are you passionate about digital marketing? At Qualifio, you can make it your career. We strongly believe in creating a work environment that puts people first, where human values guide important decisions. We empower our team to grow personally and professionally in a flexible and rewarding workplace. Our commitment is to...

  • Manager, Aec

    hace 1 mes


    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD75967 Position overview You will be the manager of our EMEA AEC Customer Success Advisor Strategic Territory team. You will focus on managing a team responsible for the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account customers as they deploy Autodesk solutions. Your team will engage directly with customers...


  • Barcelona, España Join Our Team A tiempo completo

    It's with that in mind that Beyond is looking to add a Senior Customer Success Manager 1 to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, you will have the opportunity to play a key component in ensuring our customers not only survive but thrive in this environment. As the world and travel landscape shift...


  • Barcelona, España Teamtailor Ab A tiempo completo

    Let's build the future together!Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8 000 companies, 200.000 users in 90 countries around the world . Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an...