Danish Customer Experience Specialist

hace 8 meses


Barcelona, España PLP Group A tiempo completo

Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for individuals who are passionate about customer satisfaction and fluent in Danish.

As a Danish Customer Experience Specialist, you will be responsible for:

  • Providing outstanding customer support through various channels, including chats, calls, social media queries, and emails
  • Offering product and service information to customers
  • Researching and gathering the necessary information to meet customer needs
  • Managing and resolving customer complaints in a timely and efficient manner
  • Maintaining an up-to-date customer information system
  • Identifying and escalating priority issues to ensure prompt resolutions
  • Following up on customer calls when necessary

Requirements

  • Fluent in Danish (verbal and written)
  • Strong command of English
  • Prior customer service experience is preferred
  • Excellent communication skills, both verbal and written
  • Customer-oriented with a strong focus on providing exceptional service
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficient in using technology and computer systems
  • Willingness to go the extra mile to exceed customer expectations

Benefits

Monthly Salary Plus Performance Incentive



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