Control de Calidad Customer Experience
hace 3 semanas
**¿Te gustaría trabajar en proyectos punteros e innovadores en una empresa en plena expansión? En ENGEL ENERGY te estamos buscando.**
Engel Energy es una de las compañías pioneras en España en Energía. Nos dedicamos a diseñar y ejecutar proyectos fotovoltaicos a medida.
Nuestro creciente negocio está buscando un/a **CONTROL DE CALIDAD CUSTOMER EXPERIENCE** con experiência para la Comercializadora Energética, dentro del departamento de Customer Experience.
**Función**:
- Control de Calidad del Customer Experience.
- Optimizar la capacidad del equipo de Call Center.
- Optimizar el proceso comercial en la llamada.
- Retención de clientes.
- Cierre de ventas.
- Participar en la puesta en marcha de proyectos de Transformación.
- Desarrollo de Equipos: contratar, formar y liderar.
- Fomentar una cultura positiva y productiva en el equipo.
**Requisitos**:
- Experiência en coordinación de proyectos de Atención al Cliente.
- Orientación a ventas.
- Experiência en el sector Energía.
- Experiência en elaboración de repositorio de procesos.
- Experiência en supervisión y liderazgo de equipos.
- Dominio de CRM: Microsoft Dynamics, Salesforce, Hubspot o similar.
- Nível Alto del paquete Office: en especial Excel.
- Mínimo 2 años de experiência en posición similar.
**¿Qué ofrecemos?**:
- Contrato Indefinido.
- Jornada completa.
- Horario de trabajo: De lunes a jueves de 8:00h a 17:30h y los viernes de 8:00h a 14:30h. Horario intensivo en verano.
- Incorporación Inmediata.
- Lugar de Trabajo: Barberà del Vallès (Barcelona).
Aconsejable disponer de carnet y vehículo propio para acceder a nuestras oficinas ubicadas en Barberà del Vallès (Polígono Santiga).
**Si crees que puedes encajar en el perfil, no dudes en inscribirte
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