Customer Service Specialist

hace 5 días

Madrid, España Abbott A tiempo completo

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Main Purpose of Job

Customer Service – Order Entry, Inventory Management and field support. (TemporaryTemporary due to maternity leave)

Key Responsibilities

Primary Objectives

Customer Satisfaction

Operation excellence

Ensure all PO and non PO orders are processed accordingly

Apply with procedures

Top responsibilities

Order processing and follow through order fulfillment

Promptly address customer and sales force queries on processed an in process orders

Monitor consignment stock levels and coordinate/follow up stock counts

Compliance with local/Corporate policies and procedures

Inventory management

Main competences

Ability to deal with complaints tactfully, calmly and politely

Team player

Overcome obstacles

Quality commitment

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.

When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.

Minimum requirements: Skills and experience

High school degree – preferred 2 years post high school.

Experience in Medical Devices at least 2-3 years.

English Level - B2. Portuguese (valuable)

Proficient in Order Processing software and Office.

Superior customer oriented telephone skills.

Basic product and cath lab processes knowledge.

Efficient record keeping skills.

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