Customer Service

hace 4 meses


Madrid, España Adzuna A tiempo completo

Our vision for our Customer service - L2 Operations Specialist includes playingy a key role in the success of the business and ensuring that our customer receive the best possible experience.

As the Customer service L2 Operations Specialist, you will be working with a truly dynamic team.

The ideal candidate will handle all kinds of escalation tickets in order to resolving the issue for the customer.- Handling escalation tickets in a timely manner, providing a final solutions to Call Center agents - Communicate with different departments to resolve all kind of customers issues.

- Diligently follow up with customers, especially when a complex issue cannot be resolved quickly and provide updates throughout the resolution process.

Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue in a timely manner.

- Monitor ongoing customer interactions with the product, ensuring customer needs are being met and all the services are aligned.- To be familiar with working in a multi-culture environment with excellent communication skills.

- Customer Service working experience is preferred.

- To be familiar with Salesforces, Innso, etc.

and customer service tools in general is preferred.

- Proficiency in office software applications, Word and Excel.



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