Customer Service Director

hace 3 meses


Madrid, España Randstad Es A tiempo completo

.¿Tienes experiencia dirigiendo equipos grandes? ¿Te gustan los retos y la mejora en la atención al cliente? Si tienes conocimientos de herramientas CX y NPS, buscamos un director para gestionar el área de Customer Service, tanto la parte On-Street, como Off-Street.Our ClientEmpresa de más de 50 años, pioneros en la gestión de infraestructura de movilidad sostenible, aparcamientos, estacionamiento regulado y red de carga eléctrica.Your FunctionsDevelop and implement strategies to enhance the overall customer experience and drive customer satisfaction and loyalty.Lead and manage the customer service team, providing guidance, coaching, and support to ensure high performance and achievement of departmental goals.Oversee the daily operations of the customer service department, including handling customer inquiries and resolving escalated issues in a timely and professional manner.Establish and maintain effective communication channels with customers, ensuring their needs and concerns are addressed promptly and to their satisfaction.Analyze customer feedback and data to identify trends, areas for improvement, and opportunities to enhance the customer experience.Collaborate with cross-functional teams, such as sales, marketing, and operations, to ensure a seamless customer experience and alignment of customer service goals with overall business objectives.Develop and implement customer service policies, procedures, and standards to ensure consistent and high-quality service delivery.Monitor and assess customer service performance metrics, such as response time, first contact resolution rate, and customer satisfaction scores, and implement corrective actions as needed.Stay informed about industry trends, best practices, and emerging technologies related to customer service, and proactively recommend innovative solutions to enhance customer service operations.Foster a positive and collaborative work environment, promoting teamwork, professional development, and employee engagement within the customer service team.Position RequisitesFormación: LicenciadoIdiomas: Inglés: B2Conocimientos: Customer service, altas tecnologías, orientado al detalleExperiencia: 7 añosExperiencia mínima de 7 años en gestión de equipos, del área de customer service. Herramientas de mejora de la experiencia del cliente. Rápida resolución de problemas. Capacidad analítica. Capacidad de relacionarse entre departamentos. Logros demostrables en la bajada de incidencias y mejora de la experiencia de los clientes.Your BenefitsCoche, Seguro médico, Banda salarial muy competitiva.Why with Randstad?Because we have thousands of job offers in our portal.Because we work with the best companies offering you the best jobs.Because we assure you all the legal guarantees in your hiring.Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied


  • Customer Service Director

    hace 4 semanas


    Madrid, Madrid, España Cross Border Talents A tiempo completo

    Customer Service Manager Role OverviewWe are seeking a seasoned Cross Border Talents professional to lead our customer service team in Madrid. This role is perfect for a results-driven individual with exceptional leadership skills and a passion for delivering top-tier customer care.About the JobThe ideal candidate will have at least 3-5 years of experience...


  • Madrid, España Thermo Fisher Scientific A tiempo completo

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing...

  • Customer Service Benefra

    hace 4 semanas


    Madrid, España Domestic & General Service Gmbh A tiempo completo

    To deliver an excellent customer experience to our customers every time, ensuring first contact resolution, addressing the primary reason for the customer contact using all their skills and knowledge. The Customer Representative will ensure engagement with the customer to draw their attention to other suitable products available that could improve their...


  • Madrid, Madrid, España Antal International A tiempo completo

    Job DescriptionWe are seeking an experienced Head of Customer Service to lead our team in the electronic payments and fintech sector. This critical role involves handling customer complaints, ensuring compliance with regulations, and fostering a customer-centric culture.Key Responsibilities:Department Leadership: Oversee a fully autonomous department,...


  • Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...


  • Madrid, España Page Personnel España A tiempo completo

    Lead the Customer Experience Team to deliver a seamless customer experience Support, guide and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual level Define HR development plans in order to reach the Customer Experience commitments Propose Improvements within the Customer Experience teams to remain...


  • Madrid, Madrid, España Domestic & General Service GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative (Dutch Speaking) to join our Benelux team. In this role, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring compliance with regulatory guidelines.Key Responsibilities:Registration of clients' appliances, details, and...


  • Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Domestic & General Service GmbH is seeking an experienced Customer Service and Experience Specialist to deliver exceptional customer experiences. With a strong focus on first contact resolution, this role involves addressing customer inquiries, concerns, and issues in a timely and effective manner.This position requires the ability to communicate effectively...


  • Madrid, Madrid, España Infloww A tiempo completo

    About Infloww:We are a dynamic and innovative company that specializes in providing cutting-edge solutions to the Creator Economy.Our mission is to empower creators by offering them a range of tools and services that help them succeed in their endeavors. As a Support Team Lead, you will be responsible for leading our customer service team in delivering...


  • Madrid, Madrid, España Velux Group A tiempo completo

    In the VELUX Group, we offer a dynamic work environment where professionals can thrive and grow. Our team is dedicated to delivering exceptional customer experiences, and as a Sales Operations and Customer Service Director, you will play a vital role in ensuring customer satisfaction and team success.Key Responsibilities:Team Management: Develop and lead...


  • Madrid, España Vestas A tiempo completo

    **Service> Global Service Commercial & Products > Global Key Account Managment** The Strategic Service Account Director maintains and expands relationships with strategically important large customers. Potentially assigned to two or three strategic accounts (EDF, EDPr, ENGIE, ACTIS, Orsted, Equinor or Iberdrola), Strategic Account Director is responsible...


  • Madrid, Madrid, España Navy Exchange Service Command A tiempo completo

    Job Summary: As a Customer Service Representative - Sales Associate, you will play a vital role in providing exceptional customer service and sales support to our customers. You will be responsible for selling general merchandise to customers while exercising professional selling techniques and working as part of a sales team to provide service that...

  • Commercial Representative

    hace 4 semanas


    Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Commercial Representative to join our team in France. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth through targeted outreach efforts.Key Responsibilities:Answer inbound calls from customers in French,...


  • Madrid, España Ares Consultores A tiempo completo

    Funciones:Lead the Customer Experience Team to deliver a seamless customer experience.Support, guide and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual level.Define HR development plans in order to reach the Customer Experience commitments.Propose improvements within the Customer Experience teams...


  • Madrid, España Werfen A tiempo completo

    Job SummaryThe Customer Service Business Partner is a pivotal role within our Customer Service Center of Excellence, responsible for driving optimization and automation of customer service processes.This position focuses on enhancing performance through data-driven insights, benchmarking, customer feedback, and continuous improvement initiatives.The ideal...

  • Customer Service

    hace 2 semanas


    Madrid, España Eurofirms A tiempo completo

    Empresa multinacional del sector de la automoción ubicada en San Sebastián de los Reyes, necesita incorporar a un customer service. La persona seleccionada realizará las siguientes funciones: - Atención al cliente de manera telefónica. - Concertación de citas con clientes y talleres. - Resolución de incidencias. - Gestión de la documentación y...


  • Madrid, España Ares Consultores A tiempo completo

    Funciones: Lead the Customer Experience Team to deliver a seamless customer experience. Support, guide and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual level. Define HR development plans in order to reach the Customer Experience commitments. Propose improvements within the Customer Experience...


  • Madrid, España Ares Consultores A tiempo completo

    Funciones: Lead the Customer Experience Team to deliver a seamless customer experience.Support, guide and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual level.Define HR development plans in order to reach the Customer Experience commitments.Propose improvements within the Customer Experience...


  • Madrid, Madrid, España Amex A tiempo completo

    At American Express, we're dedicated to delivering exceptional customer experiences every day. As a Strategic Team Director for Customer Success, you'll play a key role in leading our team to achieve this goal. About UsWe're a diverse community of over 60,000 colleagues, all working together to provide the world's best customer experience. We back our...


  • Madrid, Madrid, España Cross Border Talents A tiempo completo

    We are seeking a seasoned leader to drive customer service excellence in our healthcare organization.