Reservations Manager

hace 4 meses

Madrid, España Marriott International A tiempo completo


JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE 

Education and Experience 

• High school diploma or GED; no work experience required.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES 

Understanding Markets & Maximizing Revenue 

• Identifies new reservations sales business to achieve personal and property revenue goals.

• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities 

• Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Assists in monitoring group reservation forecast data.

• Coordinates with sales and Convention Services to process rooming lists and reservation cards

• Executes and supports the operational aspects of business booked (., generating proposal, writing contract, customer correspondence).

• Assists with monitoring accuracy of reservation sales orders within tracking systems.

• Tracks no-show reservations and processes charges as needed.

• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

• Manages wait list and prioritizes order of wait list contacts to be made.

• Prepares work and maintenance orders.

Providing Exceptional Customer Service 

• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides excellent customer service consistent with the daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Sets a positive example for guest relations.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities 

• Monitors reservations sales agents while on phone calls.

• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Utilizes all available on the job training tools for employees.

• Creates monthly labor scheduling for team.

Additional Responsibilities 

• Utilizes applicable intranet for resources and information.

• Creates contracts as required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Reservations Sales Manager

    hace 4 semanas

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryAs a Reservations Manager at Marriott International, you will be responsible for driving revenue growth and delivering exceptional customer experiences. Your primary goal will be to maximize room revenue and occupancy while providing top-notch service to our valued customers.Key ResponsibilitiesIdentify and pursue new reservations sales...

  • Reservations Sales Manager

    hace 4 semanas

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryAs a Reservations Manager at Marriott International, you will be responsible for driving revenue growth and delivering exceptional customer experiences. Your primary goal will be to maximize room revenue and occupancy while providing top-notch service to our valued customers.Key ResponsibilitiesIdentify and pursue new reservations sales...

  • Reservations Sales Manager

    hace 2 semanas

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Reservations Manager to join our team at Marriott International. As a key member of our sales and marketing team, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and driving customer loyalty by...

  • Reservations Sales Manager

    hace 2 semanas

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly skilled Reservations Manager to join our team at Marriott International. As a key member of our sales and marketing team, you will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and driving customer loyalty by...

  • Reservations Sales Manager

    hace 4 semanas

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly motivated and results-driven Reservations Manager to join our team at Marriott International. As a key member of our sales team, you will be responsible for driving revenue growth and delivering exceptional customer service.Key ResponsibilitiesIdentify and pursue new sales opportunities to achieve personal and property...

  • Reservations Sales Manager

    hace 4 semanas

    Madrid, Madrid, España Marriott International A tiempo completo

    Job SummaryWe are seeking a highly motivated and results-driven Reservations Manager to join our team at Marriott International. As a key member of our sales team, you will be responsible for driving revenue growth and delivering exceptional customer service.Key ResponsibilitiesIdentify and pursue new sales opportunities to achieve personal and property...

  • Reservations Manager

    hace 4 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Job Number** 24103971 **Job Category** Reservations **Location** The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages and...

  • Reservations Manager

    hace 1 mes

    Madrid, España Melia Hotels International A tiempo completo

    ."El mundo es tuyo con Meliá"Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la inspiración y el...

  • Reservations Manager

    hace 1 mes

    Madrid, España Jr Spain A tiempo completo

    col-wideJob Description:**Número de Empleo** 24103971**Categoría de Empleo** Reservations**Ubicación** The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Management- Marriott International es un empleador que ofrece igualdad de oportunidades....

  • Reservations Manager

    hace 4 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24103971 **Categoría de Empleo** Reservations **Ubicación** The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en...

  • Reservations Manager

    hace 4 meses

    Madrid, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24103971**Categoría de Empleo** Reservations**Ubicación** The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Management- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia...

  • Reservations Manager

    hace 1 mes

    Ciudad Lineal-Madrid, España Melia Hotels International A tiempo completo

    **_“El mundo es tuyo con Meliá”_** Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la...

  • Revenue & Reservations Intern - Four Seasons Hotel Madrid

    hace 5 meses

    Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Reservations Manager

    hace 1 mes

    Madrid, España Melia Hotels International A tiempo completo

    "El mundo es tuyo con Meliá"Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la inspiración y el...

  • PMS Reservation Manager

    hace 4 semanas

    Madrid, Madrid, España Avirato A tiempo completo

    Avirato is seeking a skilled professional to manage our Property Management System (PMS) reservations, channel manager, booking engine, loyalty club, email marketing, web design, and corporate communication. The ideal candidate will have experience with cross-selling and upselling services, as well as POS for restaurant management. Our company offers a range...

  • PMS Reservation Manager

    hace 4 semanas

    Madrid, Madrid, España Avirato A tiempo completo

    Avirato is seeking a skilled professional to manage our Property Management System (PMS) reservations, channel manager, booking engine, loyalty club, email marketing, web design, and corporate communication. The ideal candidate will have experience with cross-selling and upselling services, as well as POS for restaurant management. Our company offers a range...

  • Assistant SPA Manager Hotel Ritz

    hace 4 meses

    Madrid, España Ecix Tech A tiempo completo

    **Sobre nosotros**: The Beauty Concept at Mandarin Oriental Ritz, Madrid. Whether you’re looking to work out, unwind or balance your mind, body and spirit, the Fitness & Wellness facilities at Mandarin Oriental Ritz, Madrid can help you on your journey. **Quiénes somos**: The Assistant SPA manager is the second-in-command of the spa manager. Their...

  • Distribution Systems Assistant Manager

    hace 4 semanas

    Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo

    Assistant Manager Distribution SystemsRadisson Hotel Group, a leading hospitality company, is seeking an experienced Assistant Manager Distribution Systems to join its dynamic team in Madrid. The successful candidate will play a pivotal role in supporting the Director of Distribution Systems, overseeing a team dedicated to managing distribution systems.Key...

  • Distribution Systems Assistant Manager

    hace 4 semanas

    Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo

    Assistant Manager Distribution SystemsRadisson Hotel Group, a leading hospitality company, is seeking an experienced Assistant Manager Distribution Systems to join its dynamic team in Madrid. The successful candidate will play a pivotal role in supporting the Director of Distribution Systems, overseeing a team dedicated to managing distribution systems.Key...

  • Assistant Night Manager

    hace 2 días

    Madrid, Madrid, España Accorhotel A tiempo completo

    Assistant Night Manager Job DescriptionWe are seeking a highly skilled and experienced Assistant Night Manager to join our pre-opening team at SLS Barcelona.Key Responsibilities:Support the Night Manager in overseeing the night operations of the hotel, ensuring a high level of guest satisfaction and accurately balancing the books.Conduct nightly audits,...