Customer Experience

Looking for your next career challenge? Or just poking around? Whether curiosity or ambition brought you here, Avantio could be exactly what you're looking for

Who are we?

We don't want to bore you with another endless company biography. Here's a quick snapshot of what we do We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool . Moreover, we create custom websites for our clients.

Want to know more?
Here you can get to know us better

But technology and innovation are just a part of it. The real engine behind Avantio is
our people .
We're a Valencian Saas company with a
global mindset
and +200 professionals from +28 different nationalities . Our HQ is located in sunny Valencia , we recently opened an office in Mexico, and we have a sales team working remotely from Florida (USA) .

What brings us together? Our experience, professionalism, and passion for what we do.

Ready to join the team?

What do you need to be an Onboarding Trainer?

• French:
  Native or bilingual proficiency
• Spanish:
  High professional proficiency

• Italian OR Portuguese:
  High professional proficiency

• Training skills

• Proactive and positive attitude
• Service-oriented
• Motivated and a fan of technology. Knowledge of our products is a plus
• Willing to learn
• Looking for a challenge
• Useful:
• Enterprising spirit and initiative
• Ability to adapt to the international environment of the company
• Description:

The Learning & Growth team (Onboarding Squad) is inside the
Customer Experience team
, in charge of helping and supporting our more than 1000 customers from +42 countries. This person will be responsible for training the new customer on the use of our Channel Manager. A good understanding of the general IT needs as well as the business of our customers is required.

How it's going to be your day a day as an Onboarding Trainer in Avantio?

• Ensure a good knowledge of the customer's system.
• Advise on certain settings according to the company's profile.
• Know the available options and make the corresponding activations.
• Follow the protocols and deadlines set in the company.
• Follow up properly after the first moments of going online.
• Ensure quality and customer satisfaction.

What do we offer?

• We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
• Permanent full-time contract.

Let's go to what really matters…

Stable full-time contract

Salary
20k - 23k gross per year + bonus

Flexibility that fits your life:
hybrid work (3 days at home, 2 at the office each week), flexible working hours, an afternoon off for children's birthdays, and support during their first days at school. We care about your life outside of work

Keep learning
Free Spanish and English lessons, as well as training on tools and skills relevant to your role and team.

Carsharing
: the possibility of giving your colleagues a lift in your car (monthly extra from the company), or you can travel to work with colleagues for free.

Days off
: 22 days of PTO + 24th and 31st of December.

And much more
Reduced price in several services just for belonging to Avantio: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports.

Avantio is an equal opportunity employer
. You are welcome for who you are, no matter where you come from, what you look like, or who you love. Your story, perspective, and individuality make us stronger and more innovative. Moreover, we provide the necessary tools and opportunities to grow professionally. You will be challenged to develop your professional career

If you've made it this far… You might be very interested in joining our team There's plenty more to experience that we can't fully explain here. Join us and make an impact

Departament

Customer Experience

Locations

Valencia

Remote status

Hybrid

Yearly salary

€20,000

ContactBaldo Oncala
IT Recruiter – People & Talent

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