Customer Experience Specialist

hace 4 días


Valencia, Valencia, España Grow-Talent A tiempo completo


Grow- is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers through various channels such as phone, email, chat and social media
  • Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
  • Identify and address customer needs to escalate internally to improve and/or develop processes
  • Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
  • Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

  • Excellent Dutch (C2) speakers with C1 English level
  • Smart and enthusiastic problem-solver with a keen eye for customer service
  • Calm and empathetic when dealing with (difficult) customers
  • Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
  • Target-driven and trying to exceed expectations

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
  • Full-time contract of 39 hours per week
  • Fully on-site (no remote work possibilities)
  • Being a part of a dynamic and international team (25+ nationalities)
  • Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
  • High performance culture to kickstart your career and potentially grow within the organization
  • Support with the Spanish administration



  • Valencia, Valencia, España Grow-Talent A tiempo completo

    Grow- is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.Position: Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-time (39h)Remuneration: Base salary.DUTIES AND RESPONSIBILITIES:Communicate with customers...


  • Valencia, Valencia, España Workster A tiempo completo

    German-speaking Customer Experience Specialist in ValenciaWorkster arbeitet mit einem führenden Outsourcing- und BPO-Unternehmen zusammen, um für den Standort Valencia eine engagierte Customer Experience Specialist Position mit Deutschkenntnissen zu besetzen.In dieser Rolle unterstützt du Kundinnen und Kunden über verschiedene Kommunikationskanäle,...


  • Valencia, Valencia, España Helloprint A tiempo completo

    Your Adventure Starts HereReady for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe's most ambitious scale-ups? Then HelloPrint is your place to be.From our office in Valencia, we make sure our customers love us—by delivering a 9+ WOW experience. As we...


  • Valencia, Valencia, España Helloprint A tiempo completo

    Job description Your Adventure Starts HereReady for a once-in-a-lifetime opportunity in vibrant Valencia? Do you want to work in the sun, grow in a high-performance team, and become part of one of Europe's most ambitious scale-ups? Then HelloPrint is your place to be.From our office in Valencia, we make sure our customers love us—by delivering a 9+ WOW...

  • Customer Experience

    hace 1 semana


    Valencia, Valencia, España Avantio A tiempo completo

    Looking for your next career challenge? Or just poking around? Whether curiosity or ambition brought you here, Avantio could be exactly what you're looking forWho are we?We don't want to bore you with another endless company biography. Here's a quick snapshot of what we do We build cloud-based software to help vacation rental agencies manage and distribute...


  • Valencia, Valencia, España JUJUR A tiempo completo

    Position: Customer Support SpecialistLocation: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communication skills such as listening, empathy and can personalize every customer conversationGuide customers with their...


  • Valencia, Valencia, España JUJUR A tiempo completo

    Position: Customer Service Specialist Location: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Map and document workflows to support operational and compliance processes.Develop and maintain knowledge base content for both internal teams and external stakeholders.Create standardized templates and automated responses to enhance...


  • Valencia, Valencia, España Sales Layer PIM A tiempo completo

    Job SummaryBe part of our support tech team, working on a cloud-based software that manages product information (PIM) and focuses on its connectivity with e-commerce platforms, marketplaces, feed managers, and other third-party systems.What will you be doing?As a Customer Support Tech Specialist, you will act as a bridge between our customers and the...

  • Service Specialist, H2

    hace 2 semanas


    Valencia, Valencia, España Plug Power A tiempo completo

    Service Specialist (H2)Status:Exempt (salaried)Department:Field Service (Europe / EMEA)Locations:across Spain and PortugalPosition SummaryIntroduction : H2 system here refer to one of these 4 categories :H2 equipment related to Plug Material handling H2 infrastructure compression station and auxiliaries equipment (such as (an not limited to) : Air...

  • Solution Specialist

    hace 2 semanas


    Valencia, Valencia, España Cross Border Talents A tiempo completo

    Solution Specialist (Dutch-speaking) – Cloud Solutions Location: Málaga or Valencia, Spain Work Model: Hybrid Start Date: ASAP Schedule: Monday to Friday | 09:00 – 18:00 Languages: Dutch (C2/native) + English (B2-C1) Role: Solution Specialist – Cloud Solutions Ref: MV02 About the Role Join our dynamic and innovative Cloud Solutions team as a...