Customer Service Specialist

hace 1 semana

Valencia, Valencia, España JUJUR A tiempo completo

Position: Customer Service Specialist

Location: Valencia, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Map and document workflows to support operational and compliance processes.
  • Develop and maintain knowledge base content for both internal teams and external stakeholders.
  • Create standardized templates and automated responses to enhance efficiency.
  • Define performance metrics and establish regular reporting structures.
  • Prepare concise presentations, informational materials, and communication content for various audiences.
  • Manage, organize, and structure data to support customer and compliance-related initiatives.
  • Facilitate onboarding activities and knowledge transfer for new team members.

REQUIREMENTS:

  • Native/fluent in English (Native level) both verbally and written.
  • Background in customer experience and compliance, ideally with knowledge of KYC/AML practices. (experience or interest in the Crypto industry is a plus)
  • Demonstrated ability to optimize processes by mapping workflows, identifying gaps, and producing clear documentation.
  • Proficiency with technology tools, including automation, templates, macros, and cloud-based systems.
  • Strong analytical skills, with experience defining performance metrics, interpreting data, and presenting insights.
  • Excellent communication and content development abilities, with experience creating FAQs, sales materials, and customer-facing resources.
  • Proven project management and onboarding experience, including the ability to coordinate multiple initiatives, support new hires, and ensure effective knowledge transfer.

BENEFITS:

  • Be part of a dynamic and creative team with positive and friendly atmosphere.
  • Guidance and tools to reach career potential.
  • Excellent remuneration package based on experience, skills and performance.
  • Private Spanish health insurance.
  • Free daily breakfast and lunch at the office.
  • Free Spanish classes to help you integrate and grow.
  • Vibrant startup culture with the chance to work with exciting European brands.
  • Career development opportunities with clear growth paths.
  • Monthly team events, social activities, and boot camps.

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