Customer service
hace 9 horas
EFICO, founded in 1926, is among the top 10 European trading houses in green coffee and supplies more than 700 customers worldwide, both in Europe and beyond.
In addition to purchasing offices in Guatemala, Ethiopia, and Brazil, EFICO also has sales offices in Belgium (with headquarters in Antwerp), Switzerland, Germany, Spain, and Eastern Europe.
To strengthen our customer service team, we are looking for an enthusiastic and versatile team player.
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Your Responsibilities
• Together with your colleagues, you are responsible for coordinating and efficiently managing the logistics process of incoming and outgoing goods, ensuring that our customers can rely on a qualitative and accurate service.
• You coordinate orders between the warehouse, production, customers, and transport partners.
• You ensure the correct administrative processing of all orders and shipments.
• You maintain daily contact with customers regarding orders, deliveries, and any questions.
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Your Profile
• You hold a bachelor's degree and have 3–5 years of experience in a customer service or customer support role.
• You communicate fluently and professionally, both verbally and in writing English.
• You are motivated, structured, and able to work independently, but you also enjoy working in a team environment.
• You have a flexible, proactive, and problem-solving mindset.
• You are customer-oriented and actively contribute to the smooth execution of your tasks.
• You work accurately and have a keen eye for detail in administrative processes.
• You are digitally skilled, familiar with Excel, and open to learning new systems.
• A commercial mindset is a plus — if you are interested in trading and sales, you can be trained over the coming years.
• We require a high level of commitment, sense of belonging, and engagement.
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Our Offer
• You will join a young and dynamic team, in a company expanding in the market, with many exciting challenges and a very rewarding environment.
• You will join a dynamic and international company with an open and informal working atmosphere.
• You will receive an attractive salary complemented by additional benefits.
• You will work in a small, close-knit team where good collaboration is key.
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Workplace
Valencia (Spain)
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