Customer Service Specialist

hace 1 día

Valencia, Valencia, España Satorisan A tiempo completo

At Satorisan, we create products that last.

Designing and crafting shoes that are comfortable, with a fit and finish that only get better with age. Our attention to detail creates singularity. While our planet-friendly process means we take care. We look to the future with hope, and turn our backs on fear. Helping everyone to walk consciously and live from the heart. We encourage you to follow the path of life and celebrate its twists and turns. Whatever journey you're on, we'll be right there with you.

At 
Satorisan,

We
love people brave
, passionate and accomplished

We 
love people who smile
 and give out good energy and look for the best in everything

We 
love people respectful
, Living with humility and compassion for people and the planet.

We are looking for a person with affinity to our beliefs to fill the position of
Costumer Service Specialist.

Your responsibilities

  • Supervise customer needs and order control. Carrying out monitoring and management with both the client and the transport company in order to control both orders and returns.
  • Ensure customer satisfaction (monitoring of incidents, resolution, etc.). Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints
  • Identify the main needs of the client in order to improve both the experience and the product. Keep track of customer interactions and use data intelligently to gain insights.
  • Collaborate in the continuous improvement of processes, tools and tasks.

And as the ideal candidate, you have...

  • Bachelor's Degree related with Advertising, Marketing, Economics or similar
  • Excellent written and spoken communication skills in Spanish and English (knowledge of Italian and/or German would be a plus).
  • Experience (+1 years) in Costumer Service.
  • Medium level of Excel.

We offer…

  • Join into a project with soul and committed to having a positive impact
  • The Opportunity to experience the transformation of the organisation and to participate in the international brand explosion.
  • Join a Young, Committed, Positive and Respectful team, full of good vibes and energy.
  • Great office in the city center of Valencia
  • Fast-paced start-up environment that offers plenty of challenges and opportunities
  • Great working conditions

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