Customer Success Manager Europe

hace 3 días

Valencia, Valencia, España Backline A tiempo completo

Mission

As Customer Service Manager Europe, you will lead, structure, and scale our customer service operations across multiple markets. Your role is both operational and strategic, with direct impact on customer satisfaction, product evolution, and operational performance.

Responsibilities

1. Lead and scale a multilingual customer service team

  • Recruit, train, and develop a team of customer service agents (French and other European languages).
  • Build a culture of ownership, accountability, and high performance.
  • Implement coaching routines, quality assurance processes, and continuous improvement practices.

2. Deliver best-in-class customer experience

  • Set ambitious performance standards and monitor KPIs (CSAT, response times, quality scores).
  • Identify operational bottlenecks and optimize workflows to improve efficiency.
  • Ensure consistency and excellence across all customer interactions.

3. Transform customer insights into product improvements

  • Act as a key liaison between Customer Service and Product teams.
  • Consolidate customer feedback, identify trends, and propose actionable improvements.
  • Track the impact of product changes on customer interactions and support volume.

4. Leverage technology and AI

  • Implement modern tools and technologies to elevate our customer support experience.
  • Use AI-driven solutions (automation, routing, copilots, self-service tools) to improve speed and quality.
  • Build scalable systems that can support rapid multi-country expansion.

5. Own the customer service strategy as we scale

  • Define the operational model for multilingual customer support.
  • Build the hiring roadmap, team structure, and internal processes.
  • Promote a performance-driven mindset and operational excellence across the team.

About Us

We are a fast-growing European platform expanding our operations across multiple countries.

We are creating our new European Customer Service Hub in Valencia, designed to deliver a best-in-class multilingual support experience.

To support this growth, we are looking for a Customer Service Manager who can build a high-performing team, implement efficient processes, and drive continuous improvement. The ideal candidate has experience in an international environment and a strong focus on performance and customer satisfaction.

Job Type: Full-time

Pay: 2,000.00€ - 3,000.00€ per month

Work Location: In person

  • Customer Success

    hace 1 semana

    Valencia, Valencia, España Prodevelop A tiempo completo

    Tus tareasSer el punto de contacto principal para los clientes asignados, garantizando una experiencia fluida y satisfactoria en el uso de nuestras soluciones.Acompañar al cliente durante el ciclo de vida una vez se ha implantado el producto, especialmente en el seguimiento y sus renovaciones.Entender en profundidad las necesidades del cliente y traducirlas...

  • Asistente de Customer Success

    hace 6 días

    Valencia, Valencia, España GCM Asesores A tiempo completo

    Estamos buscando talento para unirse a GCM Asesores¿Te interesa el mundo de la fiscalidad internacional? ¿Te gustaría trabajar en una consultora que asesora a emprendedores digitales en todo el mundo? Entonces esto te va a interesar.Puesto: Asistente de Customer Success (Prácticas)Buscamos a alguien con ganas de aprender y crecer dentro del equipo. Como...

  • Customer Marketing Specialist

    hace 15 horas

    Valencia, Valencia, España Zoho Corporation Europe A tiempo completo

    At Zoho, our customers are our most powerful growth engine. We are looking for a Customer Marketing Specialist to join us and help transform everyday customer success stories into meaningful business opportunities. Sitting at the intersection of content, relationships, and insights, this role focuses on building strong connections with existing customers,...

  • Customer Support Engineer

    hace 13 horas

    Valencia, Valencia, España Zoho Corporation Europe A tiempo completo

    Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.Are you a proactive and technically minded professional who enjoys solving complex challenges for...

  • Customer Care Officer

    hace 2 días

    Valencia, Valencia, España Doctena A tiempo completo

    Job description DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth oriented start-up in Digital Healthcare,...

  • Customer Service Representative

    hace 2 días

    Valencia, Valencia, España VAHB A tiempo completo

    Based in Valencia, SpainBrands:Bo-Camp | Crespo | GimexWe're looking for a motivated Customer Service Representative to join our international team in ValenciaYou'll be part of a growing company with strong European brands and a dynamic, friendly working culture.Your RoleAs a Customer Service Representative, you'll be the primary point of contact for our...

  • Customer service

    hace 2 días

    Valencia, Valencia, España EFICO A tiempo completo

    EFICO, founded in 1926, is among the top 10 European trading houses in green coffee and supplies more than 700 customers worldwide, both in Europe and beyond.In addition to purchasing offices in Guatemala, Ethiopia, and Brazil, EFICO also has sales offices in Belgium (with headquarters in Antwerp), Switzerland, Germany, Spain, and Eastern Europe.To...

  • Customer Service Representative

    hace 15 horas

    Valencia, Valencia, España Van Assendelft Hollander Bogaert A tiempo completo

    Based in Valencia, SpainBrands: Bo-Camp | Crespo | GimexWe're looking for a motivated Customer Service Representative to join our international team in ValenciaYou'll be part of a growing company with strong European brands and a dynamic, friendly working culture.Your RoleAs a Customer Service Representative, you'll be the main contact for our consumers and...

  • Verification Manager

    hace 7 días

    Valencia, Valencia, España Aventus Group A tiempo completo

     Aventus Group is expanding to Valencia and we're looking for a Verification Manager Aventus Group is an international fintech company operating in 18+ countries. As we continue growing across Europe and open our new office in Valencia, we are seeking a Verification Manager who will build and lead our customer verification processes from the ground up.If...

  • Export Area Manager Europa – Sector Químico

    hace 6 días

    Valencia, Valencia, España LHH A tiempo completo

    Desde LHH Recruitment Solutions, buscamos un/aExport Area Managerpara una importantecompañía industrial del sector químico, con una larga trayectoria y un sólido posicionamiento en el ámbito internacional.La persona seleccionada será responsable de gestionar y desarrollar la cartera de clientes en su zona asignada, garantizando la consecución de los...