Customer Success Engineer

hace 4 semanas

Barcelona, España Cataloxy A tiempo completo
Ofertas de empleo Customer Success Engineer, French Speaking

Publicada: 22.10.2024. Actual hasta: 17.11.2024

Dynatrace, Modern cloud done right Ver más»

Customer Success Engineer, French Speaking, Barcelona

Salario: a convenir

  • Barcelona
Summary information

Puesto: Customer Success Engineer, French Speaking
Publicada: 22.10.2024
Actual hasta: 17.11.2024
Área: Staffing/Agencias de Empleo
Sexo: indiferente
Nivel formativo: indiferente
Experiencia: indiferente
Empresa: Dynatrace

Descripción de la oferta
  • Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
  • Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
  • Strategize on the overall technical objectives and long-term goals of the team
  • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
  • Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
  • Provide web-based training to user groups to support organizational adoption
  • Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes
  • Providing coaching to CSE’s to help them grow in their technical knowledge and personally
  • Function as a frontline technical resource for “best practice” and informal customer questions
  • Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
  • Engage with Product management as the customer advocate on product roadmap discussions
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Maintain current functional and technical knowledge of Dynatrace products and services
  • Help to document best practices in developing and using Dynatrace
  • Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer
  • Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds
  • Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
  • Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution
Un poco sobre la empresa Dynatrace

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