Customer Success Engineer

hace 1 mes

Barcelona, España Cataloxy A tiempo completo

Ofertas de empleo Customer Success Engineer, French Speaking Publicada: 22.10.2024. Actual hasta: 17.11.2024
Dynatrace, Modern cloud done right Ver más»
Customer Success Engineer, French Speaking, Barcelona Salario: a convenir
Barcelona
Summary information Puesto: Customer Success Engineer, French Speaking
Publicada: 22.10.2024
Actual hasta: 17.11.2024
Área: Staffing/Agencias de Empleo
Sexo: indiferente
Nivel formativo: indiferente
Experiencia: indiferente
Empresa: Dynatrace
Descripción de la oferta Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
Strategize on the overall technical objectives and long-term goals of the team
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint
Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
Provide web-based training to user groups to support organizational adoption
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes
Providing coaching to CSE's to help them grow in their technical knowledge and personally
Function as a frontline technical resource for "best practice" and informal customer questions
Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
Engage with Product management as the customer advocate on product roadmap discussions
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Maintain current functional and technical knowledge of Dynatrace products and services
Help to document best practices in developing and using Dynatrace
Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer
Provide insights, advice, and 'street credibility' with technical teams to understand technical issues and possible workarounds
Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution
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