Customer Success Associate

hace 2 meses


Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

.The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials, manufacturing processes, or the "life cycle analysis" impact of its products.This is why we developed Carbonfact, the only Carbon Management Platform dedicated to the textile and fashion industry. Our platform automates life-cycle assessment at the product level and carbon accounting and reporting at the company level. Equipped with Carbonfact, fashion companies model out product-level change to build their company's broader environmental trajectory.We raised a total of $17 million from Alven, Headline, Y Combinator and angel investors. Now, hundreds of brands and fashion groups are using Carbonfact (e.G. New Balance, Carhartt, Allbirds, Adore Me, Armedangels, Fusalp, Allbirds, Happy Socks, etc.).Customer Successat CarbonfactAsCustomer Success Associate, you will report directly to Angie Wu (ex-Airbnb) and will play a crucial role in deploying Carbonfact customers.Your end goal will be the same as everyone in the company: making our customers delighted and helping them reduce their environmental impacts.Your responsibilities include: Drive the deployment of customer accounts from start to thrill Onboard customers with strong engagement from the kickoff meeting to the full implementation of data systems Collaborate with the Data team to ensure a solid foundation at onboarding and streamline communication during the whole onboarding phase Manage each customer with clear project roadmaps to ensure Carbonfact helps them reach their goals Collaborate with other teams (especially Data, Engineering, Science and Product) on internal processes and customer feedback Partner with product and engineering teams to improve automation Perform basic data analysis Drive data collection KPI with customers Grow customer loyalty & enrich Carbonfact product roadmap Identify and manage new stakeholders at companies Create a consistent feedback loop with customers to enrich the product roadmap What we're looking for People who canthrive in a B2B customer-facing role managing different stakeholders and internal teams Project management & organizational skills Excellent verbal and written communication skills Fluency in English Located in Barcelona, Basel, Amsterdam or Paris Work environment You can read more about our 5 principles here. You will work closely with Angie (Head of Customer Success) and Clémence (Customer Success Lead) We cover the usual modern amenities (MacBook, headset, ChatGPT subscription, etc



  • Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    Customer Success AssociateAt Accs - Ares Customer Care Solutions Gmbh, we are committed to helping fashion companies reduce their environmental impact. As a Customer Success Associate, you will play a crucial role in deploying our Carbonfact platform to customers, ensuring they achieve their sustainability goals. Your responsibilities will include onboarding...


  • Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG).More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans.However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...


  • Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...


  • Barcelona, Barcelona, España Agicap A tiempo completo

    Agicap is a leading fintech company that helps SMEs and Mid-Market companies manage their cash flow efficiently. As a Customer Success Associate, you will play a crucial role in replicating our success story in Spain and supporting our rapidly growing customer base. Our unique customer-centric culture, innovative product, and excellent teams have enabled us...


  • Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...


  • Barcelona, Barcelona, España Market Control A tiempo completo

    Customer Success AssociateWe are a dynamic and growing company, Market Control, with a strong presence in Barcelona. Our team is comprised of professionals from diverse backgrounds, including programming, marketing, and customer support.The international team consists of ten members, making communication and collaboration seamless and enjoyable. We value...


  • Barcelona, España Clarivate A tiempo completo

    We are looking for a _Customer Success Associate_ join our global Customer Education team! The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...


  • Barcelona, España Webhelp A tiempo completo

    **Location** - Barcelona, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** German-speaking Customer Success Associate (On-site) **to join one of our exciting projects. What...


  • Barcelona, Barcelona, España Glovo A tiempo completo

    Glovo is revolutionizing the way people access local services. As a rapidly growing company, we're looking for a talented Customer Success Associate to join our team in Spain.


  • Barcelona, Barcelona, España Ecovadis A tiempo completo

    Job DescriptionWe are seeking a highly motivated and experienced Customer Success Associate to join our team at EcoVadis. As a Rated Customer Success Associate, you will be responsible for the onboarding and account management of our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key Responsibilities:Manage a...


  • Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewAs a Customer Success Associate, you will play a key role in managing a large Territory portfolio, ensuring coverage through daily high-scale customer engagement on the phone. Based in our Barcelona office, you will report to the CSA Territory Manager. Your mission is to create customer loyalty and growth through irresistible customer...


  • Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD75523 Position Overview Autodesk is looking for a Customer Success Advisor who is focused on earning customer loyalty by guiding onboarding and adoption engagements. Autodesk depends on our team to ensure customers are using their Autodesk software and deriving the maximum value from their Autodesk investment. Our customer...

  • Client Success Associate

    hace 4 semanas


    Barcelona, Barcelona, España Gartner A tiempo completo

    About the Role:Gartner's Client Success team is committed to delivering exceptional customer service and driving business growth. As a Client Success Associate, you will partner with clients to understand their business priorities and identify opportunities for value creation.Your Key Responsibilities:Build and develop relationships with clients across...


  • Barcelona, Barcelona, España Expedia Group A tiempo completo

    Role OverviewThe Customer Success Associate - Account Management role is a key position within the Expedia Group team, focusing on ensuring that hotels and accommodations have great rates and room types available for Expedia travelers at all times.This involves working closely with hotel and accommodation partners to optimize content, rate, and availability...


  • Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD78871 Position Overview In this entry-level position, the Customer Success Associate (CSA) is focused on managing a large Territory portfolio to ensure coverage through daily high-scale customer engagement on the phone. Based in our Barcelona office you will report to the CSA Territory Manager. CSA's increase value and success in...


  • Barcelona, España Nutanix A tiempo completo

    **Customer Success Representative (Digital Engagement) *** **_Barcelona, Spain _** **_ _** **_Hungry, Honest, Humble, with Heart! _** **Hungry, Humble, Honest, with Heart.** **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of...


  • Barcelona, Barcelona, España Sap A tiempo completo

    About the Role:The SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP to our customers.As a Virtual Customer Success Partner, you will use a low touch/virtual engagement approach to provide an...

  • Client Success Associate

    hace 4 semanas


    Barcelona, Barcelona, España Gartner A tiempo completo

    About the Role:The Client Success team at Gartner focuses on delivering exceptional customer service and driving client retention. As a Client Success Associate, you will partner with clients to understand their business priorities and identify opportunities to drive value and growth.Key Responsibilities:Build and manage relationships with clients across...


  • Barcelona, España Webhelp A tiempo completo

    **Location** - Barcelona, Spain**Language** - German*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **German-Speaking Customer Success Associate **to join our exciting projects, with leading brands...

  • Client Success Associate

    hace 4 semanas


    Barcelona, Barcelona, España Gartner A tiempo completo

    About the Role:The Client Success team at Gartner focuses on delivering exceptional customer service and driving business growth. As a Client Success Associate, you will partner with clients to understand their business priorities and identify opportunities for value creation.Key Responsibilities:Build and manage relationships with clients across various...