Customer Success Associate
hace 2 meses
.The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials, manufacturing processes, or the "life cycle analysis" impact of its products.This is why we developed Carbonfact, the only Carbon Management Platform dedicated to the textile and fashion industry. Our platform automates life-cycle assessment at the product level and carbon accounting and reporting at the company level. Equipped with Carbonfact, fashion companies model out product-level change to build their company's broader environmental trajectory.We raised a total of $17 million from Alven, Headline, Y Combinator and angel investors. Now, hundreds of brands and fashion groups are using Carbonfact (e.G. New Balance, Carhartt, Allbirds, Adore Me, Armedangels, Fusalp, Allbirds, Happy Socks, etc.).Customer Successat CarbonfactAsCustomer Success Associate, you will report directly to Angie Wu (ex-Airbnb) and will play a crucial role in deploying Carbonfact customers.Your end goal will be the same as everyone in the company: making our customers delighted and helping them reduce their environmental impacts.Your responsibilities include: Drive the deployment of customer accounts from start to thrill Onboard customers with strong engagement from the kickoff meeting to the full implementation of data systems Collaborate with the Data team to ensure a solid foundation at onboarding and streamline communication during the whole onboarding phase Manage each customer with clear project roadmaps to ensure Carbonfact helps them reach their goals Collaborate with other teams (especially Data, Engineering, Science and Product) on internal processes and customer feedback Partner with product and engineering teams to improve automation Perform basic data analysis Drive data collection KPI with customers Grow customer loyalty & enrich Carbonfact product roadmap Identify and manage new stakeholders at companies Create a consistent feedback loop with customers to enrich the product roadmap What we're looking for People who canthrive in a B2B customer-facing role managing different stakeholders and internal teams Project management & organizational skills Excellent verbal and written communication skills Fluency in English Located in Barcelona, Basel, Amsterdam or Paris Work environment You can read more about our 5 principles here. You will work closely with Angie (Head of Customer Success) and Clémence (Customer Success Lead) We cover the usual modern amenities (MacBook, headset, ChatGPT subscription, etc
-
Customer Success Associate
hace 7 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoCustomer Success AssociateAt Accs - Ares Customer Care Solutions Gmbh, we are committed to helping fashion companies reduce their environmental impact. As a Customer Success Associate, you will play a crucial role in deploying our Carbonfact platform to customers, ensuring they achieve their sustainability goals. Your responsibilities will include onboarding...
-
Customer Success Associate
hace 2 meses
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Customer Success Associate
hace 2 meses
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Customer Success Associate
hace 2 meses
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG).More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans.However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 2 semanas
Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 2 meses
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 7 días
Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Market Control A tiempo completoAbout Market ControlWe are a dynamic and young company based in Barcelona, with a strong focus on innovation and growth. Our team is comprised of talented individuals from diverse backgrounds, working together to drive success in the fields of programming, marketing, and customer support.Job DescriptionWe are seeking a highly motivated and detail-oriented...
-
Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Market Control A tiempo completoAbout Market ControlWe are a dynamic and young company based in Barcelona, with a strong focus on innovation and growth. Our team is comprised of talented individuals from diverse backgrounds, working together to drive success in the fields of programming, marketing, and customer support.Job DescriptionWe are seeking a highly motivated and detail-oriented...
-
Customer Success Associate
hace 6 días
Barcelona, Barcelona, España Market Control A tiempo completoCustomer Success AssociateWe are a dynamic and growing company, Market Control, with a strong presence in Barcelona. Our team is comprised of professionals from diverse backgrounds, including programming, marketing, and customer support.The international team consists of ten members, making communication and collaboration seamless and enjoyable. We value...
-
Customer Success Associate
hace 2 meses
Barcelona, Barcelona, España Market Control A tiempo completo{"h2": "Customer Success Role at Market Control", "p": "At Market Control, we are seeking a highly motivated and detail-oriented Customer Success Associate to join our team in Barcelona. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the success of our clients in their sales business.Your primary...
-
Customer Success Associate
hace 2 meses
Barcelona, Barcelona, España Market Control A tiempo completo{"h2": "Customer Success Role at Market Control", "p": "At Market Control, we are seeking a highly motivated and detail-oriented Customer Success Associate to join our team in Barcelona. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the success of our clients in their sales business.Your primary...
-
Customer Success Associate
hace 5 meses
Barcelona, España Clarivate A tiempo completoWe are looking for a _Customer Success Associate_ join our global Customer Education team! The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success Associate
hace 5 meses
Barcelona, España Webhelp A tiempo completo**Location** - Barcelona, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** German-speaking Customer Success Associate (On-site) **to join one of our exciting projects. What...
-
Rated Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Ecovadis A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Rated Customer Success Associate to join our team at EcoVadis. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving customer adoption and retention, and contributing to the growth and success of our business.Key...
-
Rated Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Ecovadis A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Rated Customer Success Associate to join our team at EcoVadis. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving customer adoption and retention, and contributing to the growth and success of our business.Key...
-
Rated Customer Success Associate
hace 4 semanas
Barcelona, Barcelona, España Ecovadis A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Rated Customer Success Associate to join our team at EcoVadis. As a key member of our customer success program, you will be responsible for onboarding and managing our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key ResponsibilitiesManage a...
-
Rated Customer Success Associate
hace 4 semanas
Barcelona, Barcelona, España Ecovadis A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Rated Customer Success Associate to join our team at EcoVadis. As a key member of our customer success program, you will be responsible for onboarding and managing our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key ResponsibilitiesManage a...
-
Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Autodesk A tiempo completoPosition OverviewWe are seeking a highly motivated and customer-focused Customer Success Associate to join our team in Barcelona. As a CSA, you will be responsible for managing a large Territory portfolio, ensuring coverage through daily high-scale customer engagement on the phone. You will report to the CSA Territory Manager and work closely with customers...
-
Customer Success Associate
hace 3 semanas
Barcelona, Barcelona, España Autodesk A tiempo completoPosition OverviewThe Customer Success Associate (CSA) plays a pivotal role in managing a large Territory portfolio, ensuring seamless customer engagement through daily high-scale interactions. Based in our Barcelona office, the CSA will report to the CSA Territory Manager, focusing on increasing value and success in the "Onboard" and "Use" lifecycle stages...
