Customer Success Engineer
hace 1 mes
Ofertas de empleo Customer Success Engineer, French SpeakingPublicada: 22.10.2024. Actual hasta: 17.11.2024 Dynatrace, Modern cloud done right Ver más»
Customer Success Engineer, French Speaking, BarcelonaSalario: a convenir
BarcelonaSummary informationPuesto: Customer Success Engineer, French Speaking
Publicada: 22.10.2024
Actual hasta: 17.11.2024
Área: Staffing/Agencias de Empleo
Sexo: indiferente
Nivel formativo: indiferente
Experiencia: indiferente
Empresa: Dynatrace
Descripción de la ofertaConstantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core ValuesTriage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrationsStrategize on the overall technical objectives and long-term goals of the teamProvide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprintBe the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirementsProvide web-based training to user groups to support organizational adoptionUndertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processesProviding coaching to CSE's to help them grow in their technical knowledge and personallyFunction as a frontline technical resource for "best practice" and informal customer questionsEngage with customer support as a customer advocate to ensure speedy resolution of customer issuesEngage with Product management as the customer advocate on product roadmap discussionsParticipate and prepare for Monthly and Quarterly Business Reviews with customersMaintain current functional and technical knowledge of Dynatrace products and servicesHelp to document best practices in developing and using DynatracePartner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customerProvide insights, advice, and 'street credibility' with technical teams to understand technical issues and possible workaroundsHelp customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolutionUn poco sobre la empresa DynatraceDynatrace, Modern cloud done right Ver más»
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