Customer Success Engineer
hace 3 semanas
Ofertas de empleo Customer Success Engineer, French Speaking Publicada: 22.10.2024.
Actual hasta: 17.11.2024 Dynatrace, Modern cloud done right Ver más» Customer Success Engineer, French Speaking, Barcelona Salario: a convenir Barcelona Summary information Puesto: Customer Success Engineer, French Speaking Publicada: 22.10.2024 Actual hasta: 17.11.2024 Área: Staffing/Agencias de Empleo Sexo: indiferente Nivel formativo: indiferente Experiencia: indiferente Empresa: Dynatrace Descripción de la oferta Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations Strategize on the overall technical objectives and long-term goals of the team Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements Provide web-based training to user groups to support organizational adoption Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes Providing coaching to CSE's to help them grow in their technical knowledge and personally Function as a frontline technical resource for "best practice" and informal customer questions Engage with customer support as a customer advocate to ensure speedy resolution of customer issues Engage with Product management as the customer advocate on product roadmap discussions Participate and prepare for Monthly and Quarterly Business Reviews with customers Maintain current functional and technical knowledge of Dynatrace products and services Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.
Help communicate, escalate and advocate on behalf of the customer Provide insights, advice, and 'street credibility' with technical teams to understand technical issues and possible workarounds Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution Un poco sobre la empresa Dynatrace Dynatrace, Modern cloud done right Ver más» #J-18808-Ljbffr
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Customer Success Engineer
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Success Engineer, French Speaking Publicada: 22.10.2024. Actual hasta: 17.11.2024 Dynatrace, Modern cloud done right Ver más» Customer Success Engineer, French Speaking, Barcelona Salario: a convenir Barcelona Summary information Puesto: Customer Success Engineer, French Speaking Publicada: 22.10.2024Actual hasta: 17.11.2024...
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Success Engineer, French SpeakingPublicada: 22.10.2024. Actual hasta: 17.11.2024 Dynatrace, Modern cloud done right Ver más»Customer Success Engineer, French Speaking, BarcelonaSalario: a convenirBarcelonaSummary informationPuesto: Customer Success Engineer, French SpeakingPublicada: 22.10.2024Actual hasta: 17.11.2024Área:...
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Barcelona, España Cataloxy A tiempo completoOfertas de empleo Customer Success Engineer, French Speaking Publicada: 22.10.2024. Actual hasta: 17.11.2024Dynatrace, Modern cloud done right Ver más»Customer Success Engineer, French Speaking, Barcelona Salario: a convenirBarcelonaSummary information Puesto: Customer Success Engineer, French SpeakingPublicada: 22.10.2024Actual hasta: 17.11.2024Área:...
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