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Customer Success Engineer
hace 1 mes
We are seeking a seasoned Customer Success Engineer with expertise in SASE technologies to join our team at Palo Alto Networks. In this role, you will be responsible for ensuring our customers' secure environments by acting as their day-to-day technical contact.
You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. Your impact will be felt across the organization as you help customers maximize their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions.
Key Responsibilities
- Act as the primary point of contact for customers, providing technical guidance and support to ensure successful adoption of Palo Alto Networks SASE solutions.
- Collaborate with cross-functional teams to identify and address customer needs, developing strategic plans to drive customer success.
- Develop and maintain a deep understanding of customer environments, identifying opportunities to improve security posture and driving business value through cloud security solutions.
- Provide training and coaching to customers on best practices for Cloud Security Change Management, Governance, and Center of Excellence programs.
- Work closely with the account team to develop risk mitigation plans and escalate issues as needed.
Requirements
- 5+ years of relevant experience in post-sales, pre-sales, technical support, consulting, or similar roles.
- Expertise in SASE architecture and value proposition.
- Strong understanding of Networking concepts, including Routing Protocols (BGP / OSPF / EIGRP).
- Experience with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP / IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).
- Knowledge of Linux (including BASH and Python scripting).
- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
What We Offer
Palo Alto Networks is a global leader in cybersecurity, known for our innovative Security Operating Platform. We empower a growing ecosystem of change-makers like you to prevent successful cyberattacks and protect our digital way of life. Join our team and be part of a mission that makes a real difference.
