B2B Technical Support Agent

hace 1 semana

Barcelona, España Blu Selection A tiempo completo

Do you have a positive attitude with a go-getter mindset?
Are you interested in learning more about customer satisfaction in IT?
Would you like to join a globally thriving IT company?
Good, then this might be your entry ticket

Your responsibilities and impact as B2B Technical Support Agent will be:

  • Resolving any IT-related issues of your partners (B2B) that could occur during their office day
  • Supporting customers via different tools, email, and phone
  • Documenting calls on the ticketing tool
  • Escalating problems to the different respective teams
  • Maintaining and improving the customer satisfaction level
  • Communicating with your direct teammates and different departments

Skills, qualifications and interests you need to succeed in this role:

  • You speak Dutch and English fluently
  • You are interested in learning more about IT
  • You display analytical and systematic problem-solving abilities
  • You possess outstanding communication skills and the mindset of a team player
  • You are reliable, punctual, and looking for a long-term employer
  • You are in possession of a passport (if you don't have the NIE and SSN already)
  • Cannot take any holidays in the first 6 months

What’s in it for you:

  • 20.535 euros gross/year
  • 39hrs/week (from Monday to Saturday, rotative shifts 6am/11pm)
  • Working 4 days a week, 9h45 a day
  • Sometimes even up to 5 days in a row off
  • 95% remote, 1 day per month in the office (need to live on the mainland, around 100 km away from Barcelona)
  • An indefinite contract
  • Private health insurance
  • The opportunity to work and grow in an established multinational company with a global presence
  • A generous restaurant voucher
  • Fully-paid training
  • Career development and leadership program opportunities
  • Free language courses in Spanish, German, French, and English
  • An uplifting and supportive team to become part of

Your Future Company:

Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major German supermarket.

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