German Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Newco Communications A tiempo completo
Technical Support Agent - German Language

We are seeking a highly skilled Technical Support Agent to join our team in Barcelona. As a Technical Support Agent, you will be responsible for providing top-notch technical support to our clients in the e-payments industry.

Key Responsibilities:
  • Handle first-line inbound technical support requests by phone, email, and tickets (B2B)
  • Assist new customers with technical setup of their account
  • Troubleshoot and investigate technical issues
  • Ensure continuity of the merchant business by responding quickly and correctly
  • Provide additional product information
  • Maintain a strong customer relationship
  • Collaborate effectively with team members and cross-functional departments
Requirements:
  • Native-level proficiency in German language (both spoken and written)
  • Good knowledge of English language to effectively communicate with colleagues and handle customer interactions
  • 1-2 years of work experience in technical support/customer service in a technical environment
  • Tech-savvy: familiar with HTML, SQL, logs, Java, web design, coding, programming, etc.
  • High school diploma or equivalent qualification
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities
  • Proficiency in using computer systems and familiarity with different software applications
  • Availability to work flexible shifts, including evenings, weekends, and holidays
What We Offer:
  • Multicultural, fun, and friendly work environment
  • Hybrid working model
  • Internal growth opportunities
  • Staff incentives and reward schemes
  • Permanent position and competitive salary
  • Unlimited coffee and fresh fruit during office days
  • Free online Spanish lessons
  • Free PT sessions
  • Comprehensive support for mental health and well-being

  • Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at German-World, Inc. As a key member of our Customer Care Team, you will be responsible for providing exceptional support to our clients in German and English.Key ResponsibilitiesProvide timely and effective support to clients via email and live chatCollaborate with...

  • Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at German-World, Inc. As a key member of our Customer Care Team, you will be responsible for providing exceptional support to our clients in German and English.Key ResponsibilitiesProvide timely and effective support to clients via email and live chatCollaborate with...

  • Technical Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Productsup A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Germany. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients in the German-speaking region.Key ResponsibilitiesProvide technical support to clients via phone, email, and chatResolve complex technical issues and provide...

  • Technical Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Productsup A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Germany. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients in the German market.Key ResponsibilitiesProvide technical support to clients via phone, email, and chatResolve complex technical issues...

  • Technical Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Newco Communications A tiempo completo

    Technical Support Specialist - GermanWe are seeking a highly skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the e-payments industry.Key Responsibilities:Handle first-line technical support requests via phone, email, and...

  • Technical Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España Newco Communications A tiempo completo

    Technical Support Specialist - GermanWe are seeking a highly skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the e-payments industry.Key Responsibilities:Handle first-line technical support requests via phone, email, and...

  • Technical Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Topdon Europe Sl A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Topdon Europe Sl. As a Technical Support Specialist, you will be responsible for providing technical support to our clients through various channels, including TeamViewer, phone, email, and in-person visits.Key Responsibilities:Provide technical support to clients...

  • German Language Technical Support Expert

    hace 2 semanas

    Barcelona, Barcelona, España Language Matters A tiempo completo

    Technical Support Specialist OpportunityWe are seeking a highly skilled Technical Support Specialist with fluent German and English to provide exceptional customer support to our international clients.Your Key Responsibilities:Provide accurate and timely technical support to German-speaking customers via various communication channels.Collaborate with...

  • Technical Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Ttec A tiempo completo

    About the RoleWe're seeking a skilled Technical Support Specialist to join our team in Bulgaria. As a Technical Support Specialist, you'll be responsible for providing exceptional customer experiences while troubleshooting and resolving technical issues with customers.Key Responsibilities:Provide technical support and troubleshooting to customers via phone,...

  • Technical Support Specialist with German

    hace 2 semanas

    Barcelona, Barcelona, España TOPTALENT A tiempo completo

    Job Title: Technical Support Specialist with GermanJob Description:We are seeking a talented Technical Support Specialist with German language skills to join our TOPTALENT team.Key Responsibilities:Provide first-level IT support to clients via phone, email, or chat, or through our self-service portal.Support clients in the operation of user systems and...

  • German Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German Customer Support SpecialistWe are seeking a highly skilled German Customer Support Specialist to join our team at Teleperformance. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients in Germany.Responsibilities:Verification Operations: Process license, insurance, and...

  • German Customer Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German Customer Support SpecialistWe are seeking a highly skilled German Customer Support Specialist to join our team at Teleperformance. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients in Germany.Responsibilities:Verification Operations: Process license, insurance, and...

  • Technical Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Arena A tiempo completo

    Transforming the Future of InnovationWe are seeking a highly skilled Technical Support Specialist to join our global team. As a member of our support organization, you will collaborate with colleagues worldwide to provide world-class technical support to our customers.Your Key Responsibilities:Deliver superior-quality support services to our customers and...

  • German Speaking Technical Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    We are seeking a highly skilled German speaking Technical Support Specialist to join our team of tech enthusiasts at Autodesk. As a Technical Support Specialist, you will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting your findings for our Knowledge Base.The ideal candidate...

  • German Customer Support Specialist

    hace 4 semanas

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German Customer Support Specialist - Operations ExpertJob Summary:We are seeking a highly skilled German Customer Support Specialist - Operations Expert to join our team at German-World, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients in Germany, ensuring seamless...

  • German Language Tech Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German-Speaking Tech Support AdvisorWe are seeking a highly skilled German-speaking Tech Support Advisor to join our team at German-World, Inc. in Barcelona. As a key member of our Service Desk team, you will provide first-level technical support to our clients via phone, email, and chat.Your Role:Provide technical support to clients via phone,...

  • German Language Tech Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German-Speaking Tech Support AdvisorWe are seeking a highly skilled German-speaking Tech Support Advisor to join our team at German-World, Inc. in Barcelona. As a key member of our Service Desk team, you will provide first-level technical support to our clients via phone, email, and chat.Your Role:Provide technical support to clients via phone,...

  • German Language Tech Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German-Speaking Tech Support AdvisorWe are seeking a highly skilled German-speaking Technical Support Advisor to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for providing first-level support to our clients, handling IT requests and issues via phone, email, and chat, and performing root cause analysis and...

  • German Language Tech Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German-Speaking Tech Support AdvisorWe are seeking a highly skilled German-speaking Technical Support Advisor to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for providing first-level support to our clients, handling IT requests and issues via phone, email, and chat, and performing root cause analysis and...

  • German Language Tech Support Specialist

    hace 1 mes

    Barcelona, Barcelona, España German-World, Inc A tiempo completo

    Job Title: German-Speaking Tech Support AdvisorWe are seeking a highly skilled German-speaking Technical Support Advisor to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for providing first-level support to our clients, handling IT requests and issues via phone, email, and chat, and performing root cause analysis and...