German Language Tech Support Specialist

hace 2 días

Barcelona, Barcelona, España German-World, Inc A tiempo completo
Job Title: German-Speaking Tech Support Advisor

We are seeking a highly skilled German-speaking Technical Support Advisor to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for providing first-level support to our clients, handling IT requests and issues via phone, email, and chat, and performing root cause analysis and troubleshooting.

Your Key Responsibilities:
  • Provide first-level support to clients via phone, email, and chat
  • Handle IT requests and issues, including troubleshooting and root cause analysis
  • Collaborate with client's second-level service organizations and external service providers
  • Support clients in the operation of user systems and peripheral devices
Your Qualifications:
  • C1 or above German language skills
  • Very good English language skills
  • Experience in 1st- or 2nd-level IT support, ideally in larger environments
  • Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
  • Analytical approach to complex issues
  • Experience in ITSM ticket systems (ideally in ServiceNow)
  • Knowledge of processes according to ITIL V4
What We Offer:
  • Excellent base salary and benefits
  • Relocation bonus as well as seniority bonuses after 6 and 12 months
  • Opportunity to work in a multicultural team
  • Vibrant and sunny working location in one of the coolest cities in the world
  • Growth progression opportunities

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