Dyson B2B Sales Agent

hace 1 día

Barcelona, Barcelona, España Cpm International A tiempo completo
About the Role

We are seeking a highly motivated and results-driven B2B Agent to join our vibrant Dyson B2B team. As a B2B Agent, you will be responsible for providing exceptional sales and aftersales service to Dyson Professional Owners and Potential Customers through inbound and outbound calls and written channels.

Key Responsibilities
  • Handle technical support and troubleshooting, sales, and arrange meetings for the local Business Development Manager.
  • Create spare parts quotes and process orders.
  • Upsell and cross-sell additional products and services to existing clients, maximizing revenue potential and consistently meeting or exceeding sales targets and objectives.
  • Manage third-party relationships with engineer service call-outs scheduling.
  • Ensure effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.
  • Analyze customer issues and work towards providing appropriate solutions, coordinating with relevant departments or teams as necessary.
  • Implement and carry out marketing or sales campaigns, including prospecting to identify potential leads and sales prospects.
  • Meet or exceed targets, demonstrating consistent achievement of assigned targets, objectives, and KPIs.
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering exceptional customer service.

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