Technical Support Specialist

hace 1 mes

Barcelona, Barcelona, España Blu Selection A tiempo completo

{"h2": "B2B Technical Support Role", "p": "We are seeking a skilled Technical Support Specialist to join our team at Blu Selection. As a B2B Technical Support Agent, you will be responsible for addressing IT-related issues for our B2B partners, assisting customers through various channels, and collaborating with our team to enhance customer satisfaction levels.", "ul": [{"li": "Addressing B2B partners\u2019 IT-related issues through various channels"}, {"li": "Assisting customers via email and phone"}, {"li": "Recording and documenting calls using our ticketing tool"}, {"li": "Elevating issues to relevant teams for resolution"}, {"li": "Enhancing and sustaining customer satisfaction levels"}, {"li": "Collaborating with direct teammates and various departments through effective communication"}], "h2": "Requirements", "p": "To succeed in this role, you will need to possess the following skills, qualifications, and interests:", "ul": [{"li": "Fluent Dutch and English language skills"}, {"li": "Interest in learning more about IT"}, {"li": "Analytical and systematic problem-solving abilities"}, {"li": "Outstanding communication skills and a team player mindset"}, {"li": "Reliability, punctuality, and a long-term employer commitment"}, {"li": "Possession of a passport (if you don\u2019t already have the NIE and SSN)"}, {"li": "Willingness to relocate within a 100 km radius of Barcelona"}], "h2": "Benefits", "p": "As a B2B Technical Support Agent at Blu Selection, you will enjoy the following benefits:", "ul": [{"li": "€1,710 gross/month"}, {"li": "39 hours/week (Monday to Friday, rotative shifts between 7:00 and 17:30)"}, {"li": "2 days in the office every 2 weeks (4 days a month)"}, {"li": "1st month of training in the office in Barcelona, 2 months of training on-site in Belgium"}, {"li": "Accommodation, food, and transportation allowance in Belgium provided"}, {"li": "Indefinite contract"}, {"li": "Private health insurance"}, {"li": "Opportunity to work and grow in a multinational company with a global presence"}, {"li": "Generous restaurant voucher"}, {"li": "Fully-paid training"}, {"li": "Career development and leadership program opportunities"}, {"li": "Free language courses in Spanish, German, French, and English"}, {"li": "Uplifting and supportive team to become part of"}]}

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